At Thynk we consider top-quality customer support to be vital to our customers' success. We practice what we preach and our top priority is making our customers successful. As a Technical Support Specialist you will join our strong customer support team responsible for the implementation and support of client-facing applications. You will support applications that are part of cloud-based Salesforce environments.
Requirements
- Salesforce Certified Administrator certification
- Minimum of 1+ years of technical customer support/account management experience
- Strong technical troubleshooting skills, perseverance, and patience
- Top-notch written and verbal skills-English
- Exceptional organizational skills.
Preferred Qualifications
- Any Salesforce certifications other than the Salesforce Certified Administrator
- Knowledge of Apex is a plus
- The ability to communicate clearly and professionally and empathize with all levels of users
- The ability to effectively juggle priorities
- The willingness and ability to "dive right in", self-learn, be effective, and make a difference