Site Reliability Engineer

Site Reliability Engineer

Job Description:

Open Source is in our genes. Open to us means more than shared source code. It’s a philosophy and approach that informs everything we do. It’s how we develop software, how we work with partners and customers, and how we engage with communities. Most of all, it’s about keeping our minds open to new ideas.

Leveraging our Linux heritage, we deliver the truly open open source solutions, flexible business practices, lack of enforced vendor lock-in, and exceptional service and support that our customers’ digital transformation demands. Our commitment to open source means adapting it and making it dependable, with highly flexible solutions that are hardened and secured for the most demanding IT environments.

In readiness to operate independently from our current parent company, SUSE is now standing up our own IT function to support and enable the rapid growth of the organization. As part of this new team, we are looking for a

SUSE is looking for people who are passionate about building the systems, culture, and processes that will improve the resiliency, reliability, scaling, and performance for cloud and on-premise solutions.

At SUSE IT Infrastructure team, we are building new generation IT platform for our company. Our self-organized, agile team is search for a colleague to join that exciting journey. Together with the team you will be working on designing, building and running state of the art infrastructure rooted in code and best practices of SRE and DevOps cultures with a big focus on Agile Values and Principles. Ever improving, ever changing to deliver experience of a lifetime to our users. We are the team of passionate engineers and we are continuously learning and exploring new frontiers. Our passion is beyond opensource, software and shiny infrastructure. We continuously self-improve, learn new technologies and help to build better products for our customers.

Responsibilities

• Perform a supporting engineering role in implementing new cloud projects.

• Support, maintain and monitor cloud infrastructure under management against SLAs.

• Second line support on the service desk and support channels.

• Maintaining and administering computing environments including systems software, applications software, hardware, and configurations in the public cloud and on-premise.

• Performing disaster recovery operations and data backups when required.

• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.

• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.

• Replacing faulty hardware components when required.

• Maintaining, configuring, and monitoring virus protection software and email applications.

• Monitoring network performance to determine if adjustments need to be made.

• Conferring with users and L1 support team about solving existing system problems.

• Work within ticketing system to close work requests and comply with defined SLA

Perfect candidate experience and skills

• AWS or Azure or GCE exposure

• Linux

• Terraform

• DNS (Route53/Infoblox)

• Code Version Control (git)

• Backup systems

• Fluent in English, written and verbal

Bonus points

• Any of (Ruby, Python, Go)

• SaltStack

• Prometheus

• VMware

Personal Characteristics

• You care for your team and its success

• You document what you do and you maintain your documentation

• You like to work with others on best possible solutions

• You challenge status quo to drive outstanding quality

• You are open for giving and receiving feedback

• You can educate others and willing to do that

• Willing to learn new things on a daily basis

Why working at SUSE is great

• Amazing 25+ years of experience in open source and Linux

• Riding the wave of new trends in technology

• The multinational company full of experienced and amazing professionals

• Open source is everywhere in our daily job

• Flexible working time

• Customer first policy. We care about our customers and we mean it!

• DevOps and SRE culture. We constantly shrink the gap between Dev and Ops via overcommunication, appropriate tools and shared codebase, we never stop improving our infrastructure

• Infrastructure as a code - we don't trust our memory, we test and then run

• Agile software development values and principles. We constantly learn how to deliver more value and work smarter, not harder

Job:

Information Technology

SUSE, the world’s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE’s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere – on premises, hybrid and multi-cloud. For more information, visit www.suse.com.