Learning Management System Coordinator (Rainbow Health Ontario)

internal/external posting

job title: Learning Management System Coordinator (Rainbow Health Ontario)

job ID #: RHO LMSC 23-0712

department: Rainbow Health Ontario

reports to: Senior Program Manager, Rainbow Health Ontario

salary range: CS4 $31.96 to $39.65 per hour

status: Permanent, Full Time 

hours: 30 hours per week

 Who we are: 

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers.   Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups and individuals.

Rainbow Health Ontario (RHO) is a province—wide program of Sherbourne. RHO creates opportunities for the health care system to better serve LGBT2SQ communities. We achieve this through four main approaches: supporting practice and organizational change, influencing public policy, catalyzing research, and providing information and consultation.   

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

• A competitive salary.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).
• Four weeks of vacation per year (to start).
• Four personal days per year.
• An extended healthcare and dental package.
• Long-term disability insurance.
• Life insurance.
• An employee assistance plan.
• A generous professional development plan: up to $1300 to be used towards learning activities.
• Six fully paid professional development days per year – related to position/responsibilities.

about the role: 

The Learning Management System coordinator is responsible for ensuring the functionality and dependability of the learning management system, liaising with the LMS vendor and instructional designers, supporting healthcare and social services providers to access all educational materials and training sessions on the learning management system, and collaborating with RHO’s educational team to deliver trainings in a timely manner. 

day to day responsibilities:

Platform Management and Operations

• Manages all aspects of the LMS and its associated content.
• Manages relationship with LMS vendor.
• Updates, maintains, and makes suggestions to improve the LMS, ensuring information provided is accurate.
• Performs regular system audits to ensure the reliability, performance, integrity, and security of the LMS system and related data.
• Creates, reviews and updates LMS processes, procedures, and supporting documentation.
• Researches and makes suggestions on site enhancement opportunities and delivers innovative solutions with maximum value.
• Works with instructors to create course shells as required.
• Works with instructional designers to upload SCORM files as needed.
• Manages relationships with stakeholders across Canada.

Testing/ Troubleshooting

• Researches and resolves complex technical issues by acting as the technical lead.
• Manages and prioritizes all LMS issues by liaising between the vendor, internal and external users.
• Monitors scheduled upgrades and collaborates with IT and LMS vendor as required; notifies users of any disruption to access.

Quality Improvement & Reporting

• Engages in ongoing data collection and quality improvement to ensure long-term efficiency of the LMS.
• Collects and analyzes data and develops robust reporting to track trends, usage, and the effectiveness of content in alignment with the needs of users, organizational goals, and training initiatives.

User Support/ Stakeholder Relations 

• Provides technical support and timely troubleshooting to instructors and students as needed while courses are running and when issues arise.
• Conducts end user training, support and coaching as required.
• Manages the LMS email inbox and responds to user inquiries.

To thrive in this role, you’ll need

education/experience:

• Post-secondary education in a relevant discipline
• At least 3 years’ demonstrated experience of learning management systems administration
• Excellent interpersonal skills and ability to communicate with a diverse group of stakeholders.
• Advanced verbal and written communication skills and ability to simplify messaging and to effectively communicate between technical and non-technical audiences.
• Ability to motivate, problem-solve and deal with complex issues with sensitivity and respect.
• Project management skills and demonstrated judgement and initiative to take on multiple responsibilities, meet deadlines and manage tasks and projects with minimal supervision.
• Familiarity with HTML, CSS, XML, and JavaScript.
• Proficiency in Microsoft office applications
• Familiarity with uploading SCORM files to LMS.
• Experience with web-conferencing tools such as MS Teams and Zoom.
• Knowledge of accessibility standards in resource development (AODA) is an asset.
• Knowledge of social determinants of health for 2SLGBTQ people is an asset.
• Lived experience as 2SLGBTQ is an asset.
• Bilingual in English and French is an asset.

conditions of employment: 

• Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions: 

• This position requires working in a fast-paced environment meeting the needs of multiple stakeholders. Time management, multi-tasking, initiative, organization, and prioritizing are essential.
• Work is mainly performed in an office environment. Rainbow Health Ontario’s head office is in Toronto. The LMS Coordinator may be based anywhere in Ontario and work remotely but a minimum of 2 days per month working from the head office in Toronto are required.
• Occasional work outside of normal working hours may be required.

to apply:  Please forward a cover letter and resume quoting Job ID #RHO LMSC 23-0712

 to [email protected] by 5:00 pm on August 6, 2023.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process. 

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.