Your opportunity
We are seeking a Senior Billing Analyst to join our team. You’ll be involved in the billing process management, with specific focus on invoice generation, ensuring billing accuracy, and sending invoices to customers/uploading invoices on the customer portals. You’ll also be involved in identifying and resolving issues with invoice processing, such as discrepancies, and billing errors. You’ll be involved in projects as required in the billing function too.

This role will be based in Bangalore, India. This role requires working in the US Shift (India night shift).

What you'll do
  • Collaborate with Finance, Deal Desk, Sales, IT and our customers to ensure accurate and timely invoicing
  • Manage incoming billing inquiries and collectability concerns - triage accordingly to Collections and Sales teams
  • Help customers understand their bills, which vary with usage and plan type
  • Communicate with customers via phone or email regarding billing questions and outstanding invoices
  • Collaborate with Sales and other departments to resolve billing issues
  •  Ensure month end orders are invoiced timely to record in the correct period
  • Assist with financial audits and other ad-hoc accounting projects as needed
  • Assist with month-end, quarter-end, and year-end closing duties
  • Partner with cross functional teams including Revenue Accounting teams, Finance, Tax, IT, Legal, GL Accounting.
  • Support and ensure implementation of financial controls and system improvements
  •  Be a team player and be willing to take on ad-hoc requests
  • Must have experience of working with Zuora.


This role requires
  • Minimum of 4 years experience with Billing processes
  • Worked in billing process of SaaS product companies
  • Excellent written and verbal skills
  • Able to multitask and prioritize multiple projects


Bonus points if you have
  • Experience with consumption/usage-based billing
  • Experience with Salesforce, Zuora, NetSuite, Billing Platform etc
  • Experience with implementation of new billing tools/transitions

Is a Remote Job?
Hybrid (Remote with required office time)

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