Your opportunity
We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team! With this team we bring together the best of customer success, renewals and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform. The work we do is pivotal to the evolution of our product-led, growth sales model. Strong leadership from our Chief Revenue Officer and GVP of Global Renewals, ensures that we benefit from positive relationships and strong alignment between product, marketing, and sales leadership.
If this sounds like the right fit, let's talk!
What you'll do
- Drive Retention - Secure renewals & mitigate churn for both our serve self and subscription customers
- Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion - Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic
This role requires
- 5+ years of experience in a quota carrying role, renewals or customer success role in the SaaS industry
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
Bonus points if you have
- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification
