Job Summary

Join NetApp's Field Solution Support Team as a dedicated technical problem solver focused on customer satisfaction ! As a Solution Support Engineer, you will provide exceptional post-sales services and support to customers. You will be the primary contact for technical issues, collaborating closely with technical peers.

As a Solution Support Engineer your responsibilities include:

  • Collaborating with cross-functional teams for effective problem resolution.
  • Enabling and educating customers and partners through knowledge transfer.
  • Troubleshooting and resolving complex software, hardware, and cloud-related issues for NetApp customers and partners.
  • Providing on-site or remote support with short notice.
  • Creating comprehensive documentation, knowledge base articles, and post-mortem analyses.
  • Contributing to projects to enhance quality, processes.
  • Participating in technical discussions and enablement activities, leveraging strong communication skills.

Job Requirements

  • Demonstrated excellence in high-stress customer situations.
  • Clear expression and communication to customers at senior management level.
  • Strong ability to learn and apply new technologies in a customer-facing role.
  • Creative problem-solving with a focus on process improvement.
  • Willingness to travel 25% - 50% of the time.

Technical Qualifications:

  • In-depth knowledge of hardware/software troubleshooting and analysis.
  • Expertise in complex OS and firmware upgrades with ONTAP, Santricity, StorageGRID and familiarity with product interoperability.
  • Proficiency in FCP, iSCSI, NVME, NFS, CIFS protocols and understanding of Ethernet and SAN switches.
  • Experience with data protection technologies, incl. MetroCluster and SnapMirror.
  • Knowledge of FAS and AFF platforms.
  • Familiarity with E-Series.

Additional Familiarity:

  • Hybrid cloud and provider technology from AWS, Azure, and Google Cloud Services.
  • Understanding of cloud tiering and backup.
  • Experience with virtualization platforms from third parties.
  • Proficiency in Active Directory, Windows Servers, and Services.
  • Strong experience in Internet Security and Networking Technologies such as TCP/IP, HTTP, load balancers, proxies, and firewalls.

Education

  • Bachelor’s degree in engineering or computer science or equivalent.
  • Minimum 5+ years of relevant experience.
  • Applicable NetApp certifications or training are advantageous

#LI-DNI

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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