About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Job Summary
CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers.
Job Requirements
• Responsible for customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement.
• Ability to learn and adapt to new technologies, solutions and customer landscape.
• Ability to handle unstructured tasks, especially when the issues addressed are less defined requiring new perspectives, creative approaches and with more interdependencies.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
• Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently.
• Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit.
• Critical and/or high visibility customer support
Education
• Experience in NodeJS, Typescript, Scala and JavaScript.
• Hands-on experience on Docker and Kubernetes.
• Working experience on any of the 3 major hyperscalers (AWS/Azure/GCP)
• Strong written and verbal communication skills.
• Coding experience on Golang is an advantage.
• Recognized expert in this area of work.
• Strong aptitude for learning new technologies .
• Work collaboratively within a team of other engineers and have strong influencing and leadership skills.
• Ability to estimate work completion required to build an overall predictable plan.
• Strong understanding of concepts related to computer architecture, data structures and standard programming practices.
• Develop longer-range project plans and schedules for individual or work for a small team.
• Creative and analytical approach to problem solving.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
NetApp makes your hybrid cloud run like a dream
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid...
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