Job Summary
About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
As a Proficient Customer Support Rep, You will work with cross-function teams to understand business needs and provide effective solutions. An ability to understand business process issues and communicate solutions to the internal client is essential to your success in this role. Project management familiarity is helpful, and a customer service orientation is essential.
Job Requirements
Job Requirements
• Responding to internal customer inquiries, providing a speedy and thorough resolution to customer issues and problems.
• Excellent verbal and written communication skills. Attention to accuracy and customer service orientation.
• Experience in managing/ resolving tickets in a customer service role
• Excellent time management and problem-solving skills in a high change-rich, fast paced environment while maintaining strong attention to detail.
• Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.
• Minimum of three years of experience, and a strong customer service background in high pace environment.
Education
• Typically requires a minimum of 3-5 years of related experience with a Bachelor’s degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.
• Demonstrated ability to have completed multiple, moderately complex customer support tasks.
• Experience with, sales force CRM is highly desirable.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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