Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 


Look for Someone who has experience of Web Application Server (Tomcat / Apache / Websphere / Weblogic) and testing expertise. You will be responsible for the installation, configuration, and maintenance of WebSphere Application Server environments.

Key Responsibilities:

  • Your role involves ensuring the availability, performance, and security of applications running on the WebSphere platform

  • The ideal candidate should have a strong technical background in WAS administration, troubleshooting skills, and the ability to collaborate with development and infrastructure teams

  • You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

  • WAS Installation and Configuration: Install, configure, and maintain WebSphere Application Server in various environments

  • Set up and manage application server profiles, clusters, and nodes

  • Application Deployment: Manage the deployment of applications on WebSphere, ensuring seamless and efficient processes

  • Collaborate with development teams to troubleshoot deployment-related issues


If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

  • 7+ Years of experience in WAS (8.5, 9.0) Installation and Configuration: Install, configure, and maintain WebSphere Application Server in various environments

  • Performance Monitoring and Optimization: Monitor the performance of WebSphere environments and proactively optimize configurations

  • Conduct performance tuning and capacity planning to meet application requirements

  • Security Management: Implement and enforce security measures for WebSphere Application Server environments

  • Collaborate with security teams to address vulnerabilities and apply patches

  • Troubleshooting and Issue Resolution: Diagnose and resolve issues related to WebSphere configurations, applications, and server performance

  • Work closely with development and infrastructure teams to address complex problems

  • Backup and Recovery: Implement backup and recovery procedures for WebSphere environments

  • Test and validate backup and recovery processes regularly

  • Collaboration and Communication: Collaborate with development, testing, and infrastructure teams to support the application lifecycle

  • Communicate effectively with stakeholders on system status and issue resolution


Preferred Technical and Professional Experience

  • Documentation: Maintain accurate documentation of WebSphere configurations, procedures, and troubleshooting steps

  • Create and update standard operating procedures (SOPs) for routine tasks

  • Version Upgrades and Patch Management: Coordinate and execute version upgrades of WebSphere Application Server

  • Apply patches and updates in accordance with the release schedule

  • UG: B.Tech/B.E. in Any Specialization

  • PG: Any Postgraduate


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Is a Remote Job?
Hybrid (Remote with required office time)

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.  

We design, build, manage and modernize the mission-critical...

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