Operations Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Operations Architecture Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles – we're transforming the way businesses thrive in the digital age.

In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand.

You will be the catalyst for improved business performance – diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights.

Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers’ unique needs.

As an Operations Architecture Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl’s expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible.

If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service – Kyndryl is the place for you.

Job Description:

• Team Leadership & Management: Lead, motivate, and manage a team of IT professionals, including systems administrators, network engineers, and support staff. Provide guidance, training, and career development opportunities for team members.

• Operations Management: Oversee and manage the organization’s IT infrastructure, including servers, networks, storage, and cloud-based systems. Ensure that the IT environment is stable, secure, and optimized to meet business needs.

• Incident & Problem Management: Take ownership of major IT incidents and ensure timely resolution in alignment with service level agreements (SLAs). Identify root causes of recurring issues and drive process improvements to minimize future incidents.

• System Monitoring & Performance: Implement and manage tools to monitor the health and performance of IT systems and services. Regularly review system performance, address capacity planning, and ensure proactive maintenance and upgrades.

• IT Service Management: Oversee ITIL-based processes, including incident, change, and problem management. Ensure that IT services are delivered in accordance with established policies and procedures, and continuously improve service quality.

• Security & Compliance: Ensure that the organization's IT infrastructure complies with industry standards, regulatory requirements, and internal security policies. Work with the security team to ensure proper security controls, access management, and threat mitigation strategies are in place.

• Budget & Resource Management: Manage the IT operations budget, ensuring effective allocation of resources. Oversee procurement and vendor management for IT hardware, software, and services, ensuring cost-effective solutions.

• Disaster Recovery & Business Continuity: Ensure that disaster recovery plans are in place and regularly tested. Lead efforts to maintain and improve business continuity plans, minimizing downtime and ensuring service availability.

• Project Management: Lead and support IT operations projects, such as system upgrades, migrations, and deployments. Ensure that IT initiatives are completed on time, within budget, and in alignment with business objectives.

• Collaboration & Stakeholder Management: Work closely with other departments, such as development, security, and business teams, to ensure seamless integration of IT systems and alignment with business goals. Provide regular updates to senior management on IT operations status and issues.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist – you can find your next opportunity here.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Minimum of 6 years of experience in IT operations, infrastructure management, or IT service management, with at least [X] years in a leadership or managerial capacity.

• In-depth knowledge of IT infrastructure management, including networks, servers, storage, databases, and cloud-based technologies.

• Strong experience with IT service management (ITSM) frameworks, such as ITIL, and familiarity with IT operations tools (e.g., monitoring, ticketing systems).

• Proven track record of managing IT operations teams and optimizing system performance.

• Strong understanding of cybersecurity best practices and experience with managing IT security protocols.

• Experience in vendor management, budgeting, and cost optimization for IT operations.

• Strong project management skills, with experience in leading IT projects from planning through execution.

• Excellent problem-solving, analytical, and decision-making skills.

• Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.