Infrastructure Specialist ServiceNow

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contribute to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks upfront. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech-savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

What do we offer?

• Collaborative Environment - Work together with skilled and dedicated colleagues who are committed to excellence.

• Opportunity to Work with Cutting-Edge Technologies - Engage with the latest and most advanced technologies, keeping you at the forefront of innovation and technical expertise.

• Work on Large-Footprint Critical Infrastructure Projects - Participate in significant and impactful infrastructure projects that challenge your skills and allow you to contribute to essential and large-scale initiatives.

• Education Programs and Certifications - Broaden and deepen your knowledge through various educational programs and certifications.

• Career Opportunities - Explore various career opportunities depending on your experience and interests.

• Open and Inclusive Culture - Thrive in an open and inclusive work environment that values diversity and collaboration.

• Social Activities - Join the Kyndryl Social Club, which regularly organizes drinks and other fun activities.

• Volunteer Opportunities - Take advantage of the "Kyndryl Cares" program, which allows you to volunteer one day a year at no cost to you.

• Flexible Working Hours and Remote Work - Enjoy the flexibility to organize your working hours and work from home.

• Necessary Work Tools - Receive the tools you need to do your job, including a mobile phone for private use and a choice of a MacBook or Lenovo laptop.

• Monthly Internet Allowance - Benefit from a monthly internet allowance to support your remote work needs.

• Pension Contributions - Automatically affiliate with the SPIN pension fund and receive a contribution to your pension.

• Extensive Leave Arrangements - Benefit from extensive arrangements for partner leave, among other leave options.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).

• Enterprise IT application experience.

• Technical knowledge and proven track record in implementing and optimizing ServiceNow.

• Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain.

• In-depth knowledge of Windows and Linux Operating Systems.

• Must have experience driving for engineering solutions and working across teams.

• Extensive experience and judgment to plan and accomplish goals.

• Ability to apply general rules to specific problems to produce conclusions and responses.

• Ability to communicate effectively, both verbal and written.

• Strong process improvement experience.

Preferred Technical and Professional Experience

• In-depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus.

• Exceptional judgment and decision-making abilities.

• Familiar with a variety of IT concepts, practices, and procedures.

• Knowledge of design techniques, tools, and principles involved in the production of precision technical plans, blueprints, drawings, and models.

• Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Strong analytical and problem-solving skills with high attention to detail.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.