This position requires a Field Technician with knowledge in computers, printers and other devices, in order to perform the following functions:

 

Acquires job skills and becomes familiar with company policies and procedures to complete routing assignments/tasks. Has basic understanding of the general/technical aspects of the job. Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Allocates own time efficiently as detailed by supervisor. Normally receives detailed instructions on all work.

 

Responsibilities:

  • Interact with Customer to ensure Customer satisfaction following established procedures.
  • Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
  • Deliver standard services.
  • Uses data from known resources to ensure customer product needs are met.

 

Education and Experience Required:

  • Minimum High School/Vocational School or equivalent certification.

 

Knowledge and Skills:

  • Technical knowledge will be highly preferred
  • Relevant product/company knowledge.
  • Moderately basic troubleshooting skills.
  • Basic analytical and communications skills.
  • Proficient in professional oral, and telephone communication skills.
  • Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
  • Ability to maintain ongoing relationships with customers, peers and support partners.
  • Ability to effectively interact and communicate with people at operational level.
  • Perform reporting and administrative functions.
  • Manage time effectively.

 

Where legally permitted, an offer of employment is conditional upon you providing proof that you are fully vaccinated against COVID-19 (as defined by the CDC) as of your first day of employment. HP is an equal opportunity employer:  https://tbcdn.talentbrew.com/company/3544/v1_0/PDFs/HP%20Inc%20EEO%20Policy%20Statement%202017_Final_signed.pdf

Knowledge and Skills:

  • Technical knowledge will be highly preferred
  • Relevant product/company knowledge.
  • Moderately basic troubleshooting skills.
  • Basic analytical and communications skills.
  • Proficient in professional oral, and telephone communication skills.
  • Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
  • Ability to maintain ongoing relationships with customers, peers and support partners.
  • Ability to effectively interact and communicate with people at operational level.
  • Perform reporting and administrative functions.
  • Manage time effectively.

 

Technical Skills
Other
Is a Remote Job?
Remote
Employment Type
Full time

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