Job Description
This role will work in the field service organization within customer support. This project manager will be responsible for leading key strategic projects in the field service team including partner onboarding, operational enhancements, labor strategy. The ideal candidate for this position will have strong project management skills, strong leadership skills, ability to think through the strategic and tactical implications of the projects. The person will be detail oriented and will possess strong business acumen. The work location for this position is flexible.
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP's most complex disciplines. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
Details
Manages internal projects
- Budget as detailed in Impact section Very large/ complex/ multiple regions or global.
- Typically includes definition of strategy to achieve the sponsors’ vision of an end-state transformation High/ very high risk.
Manages project financials including business impact
- Meets or exceeds approved budgets.
- Provides reliable financial forecasts to Management.
Manages stakeholder relationships
- Manages complex multi- function and/ or global relationships with senior and executive stakeholder management.
Manages project team
- Manages internal as well as external resources with a team size generally greater than 20 people from multiple regions.
- Provides detailed performance review input and development recommendations for key contributors.
- Mentors others providing a role model and support for individual development .
Education and Experience Required
- First Level University degree.
- Advanced University degree preferred.
- 10+ years in like in project management roles or in like roles/businesses.
Knowledge and Skills
- Demonstrates an in-depth knowledge of key Services’ operational policies, processes and methodologies applicable to project management.
- Has an extensive understanding of critical project management techniques.
- Recognized as a leader in the Services PM Profession community.
- PMP Certified.
Impact/Scope
- Contributions have major impact on HP business (Cost, Efficiency, TCE) generally $7- 20M and/or internal project budget over $5M.
- Typically involves high degree of transformation, (e.g., mergers, divestitures & acquisitions).
- Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution .
Complexity
- Successfully operates in complex disciplines in which the company must operate to be successful. Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution.
- Manages projects affecting more than three organizations or the enterprise.
- Manages a portfolio of projects or a program and supervises other project managers on very large multi- function projects.
- Project may be global Manages projects usually requiring advanced scheduling and coordination techniques to meet stakeholder deadlines .
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