Help Desk Specialist - Office

Would you like to collaborate with teams to deliver world-class customer service?

Do you enjoy working with customers to solve complex technical problems?

Join our global Solution Center

Our Solution Center staff are experts at creating winning customer experiences in-person or at one of our 18 Global Solution Centers. We utilize support methods through phone, live chat, ticketing, and employee self-service options. We work collaboratively with colleagues around the globe to craft and deliver solutions to our customers.

Become a trusted advisor to customers

As a Helpdesk Specialist, you will be part of Enterprise Infrastructure Services who support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.

As a Help Desk Specialist, you will be responsible for:

• Providing world-class support to customers in-person at Solution Centers and over live chat, ticket and phone channels
• Providing support to peers in order to craft the best solution for our global customers
• Being able to utilize resources and hunt down solutions to complex problems
• Working with Senior Solution Specialists on presenting complete solutions to our customers' technical and functional needs
• Ensuring accurate and secure inventory management practices are followed to ensure compliance
• Providing actionable and in-the-moment feedback to your teammates to improve our
  
  quality of service delivered

Do what you love

To be successful in this role you will:

• Be ready to work in the office 5 days a week (Mon-Fri) 9am-5pm
• Demonstrate knowledge of software (Windows, Linux, MacOS) and hardware troubleshooting, upgrading and repairing; desktops, laptops, and associated hardware
• Be naturally curious, passionate about problem solving and constantly adapting and learning new things
• Be able to maintain a clean, safe, and efficient workspace both back and front of house
• Show a genuine passion for outstanding customer service and demonstrate great time management skills
• Be able to re-prioritize and adapt to a fast-moving environment

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.





Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!



Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.