Nikki
Lindgren
Director of Customer Experience at Positive Intelligence
"Customer Experience: navigating disruptive forces with one clear focus"
"Customer Experience: navigating disruptive forces with one clear focus"
07 - 8:10 AM EDT/New York (See in local time)
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04//2024 8:10 AM
04//2024 08:30 AM
America/New_York
#WTGC2024
"Customer Experience: navigating disruptive forces with one clear focus"
#WTGC2024
"Customer Experience: navigating disruptive forces with one clear focus"
https://app.events.ringcentral.com/events/women-in-tech-global-conference-2024/reception
https://www.womentech.net/vfairs
"Customer Experience: navigating disruptive forces with one clear focus"
"Customer Experience: navigating disruptive forces with one clear focus"
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Session: Customer Experience: navigating disruptive forces with one clear focus
How co-created Learning Experiences will revolutionize the future of work (LX) as we know it, through a data and technology-enabled Customer and Employee Experience (CX+EX).Key Takeaways
- Why customer behavior, learning and performance is important
- Why a product should be seen as a cohesive experience
- Why human-centered learning experiences will shape the future, grounded in empathy and resilience
Bio
Nikki Lindgren has over 15 years international business experience having worked in the US, China and Europe. A curious leader with an MBA in Marketing and a professional certification in Project Management. Startup and change management experience in the EdTech industry. Pragmatic, driving results through stakeholder alignment using data-driven planning tools. Passionate about customer centricity and digital transformation.Nikki is currently the Director of CX at Positive Intelligence, a technology company specializing in professional development and training.
