Katrina Macdermid Bio
Katrina is a distinguished entrepreneur and an award-winning author, renowned as the foremost global expert in IT service management. Her profound passion for IT, combined with her expertise in human-centred design, has allowed her to infuse "soul"into IT service management frameworks through integration of human-centered design principles.
Her latest masterpiece, “Humanising IT™,” has garnered unparalleled interest from the IT community, captivating everyone from CIOs and service desk analysts.
Katrina’s visionary outlook and thought leadership in the domains of IT service management, learning, and consulting have earned her a commendable reputation. She holds the esteemed title of ITIL Master, having served as the former ITIL Global Ambassador and contributed as an author to all official publications of ITIL 4.
Her expertise extends to training and advising international and publicly listed institutions across diverse sectors, including healthcare providers, financial institutions, and travel industries.
As an internationally recognised speaker, educator, and IT service management consultant, Katrina’s innovative approach and unwavering advocacy position her perfectly to change IT
Katrina's expertise, innovation, and passion for human-focused IT services has earned her global recognition as a true thought leader in the field.
She's an inspiration to many and continues to revolutionise the future of IT service management.