Field Engineer

Job Description:

Objective of the role

The SUSE team is seeking a Field Engineer to work with our users and prospective customers in North America on Kubernetes technology. Our ideal candidate will have experience working with containers and Kubernetes, strong technical and communication skills, and understanding of IT infrastructure, Dev/Ops, open-source software and/or application development.

To succeed in this role, you will need to be able to work closely with both commercial customers and open-source users to help them understand the impact Rancher can deliver for their business. This role we be part of the SUSE sales organization, and will be compensated based on a combination of base salary and commission. Rancher Field Engineers should expect to travel (up to 20-40% of the time) as the role will include onsite consulting, pre-sales technical engagements and industry events.

Focus Area

As a key member of SUSE’s Field Engineering team your day-to-day will include the following responsibilities:

• Maintaining an expert-level understanding of the Rancher Labs portfolio of products.

• Understanding complimentary technology, such as Kubernetes, Prometheus etc.

• Providing technical consulting for Rancher users architecting container solutions.

• Working with prospects and customers to implement solutions based on Rancher and.

• Demonstrating the impact of Rancher for users.

• Building technical solutions to help solve customer problems.

• Developing and executing account plans for strategic accounts.

• Maintaining long term relationships with customers and partners.

• Understanding feature requests and advocating for customers and users with product management.

• Providing leadership and customer feedback throughout the sales lifecycle.

• Acting as a public representative of SUSE in North America, including writing, speaking at industry events, conferences and seminars.

• Work with existing customers to maintain customer satisfaction.

About You

• The ideal candidate has experience that includes:

• 3+ years of experience working with relevant technology as either a user or field engineer.

• Deep knowledge of containers and container orchestration (Rancher, Kubernetes, Docker) for both operations and development.

• Experience with DevOps concepts.

• Experience with CI/CD and automation software.

• Experience presenting on technical concepts to end users both in person and virtually.

• Experience speaking at Industry events

• Experience creating technical white papers, blogposts and videos.

• Experience working in an open source community.

• Excellent technical knowledge and aptitude for learning.

• Ability to set and maintain goals, welcome feedback and enjoy success.

Job:

Services

SUSE, the world’s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE’s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere – on premises, hybrid and multi-cloud. For more information, visit www.suse.com.