Senior Technical Solutions Specialist, Retail Media

What You'll Do:

We are looking for a Sr. Technical Solutions Specialist to support our fast growing Retail Media business. Retail media, the placement of brand-sponsored advertising within retailer e-commerce sites and apps, is growing rapidly as shopping increasingly moves toward e-commerce. Now, retailers can drive incremental revenue by providing tools that make it easy for brands and agencies to manage retail media campaigns, while also maintaining control of the shopper experience. Additionally, retailers and brands using the platform can deliver consent-based, personalized advertising without relying on third-party cookies.

As a Sr. Technical Solutions Specialist, you will work with Retail Media commercial team to manage technical integrations and relationships with some of the largest retailers in Japan, and help them monetize their audience, maximize sales, and optimize their customer experience.

• Become a trusted technical partner and solutions consultant for a portfolio of retailers.

• Work on retailer’s integration and setup into our system and resolving any technical issue that may impede their use of our platform

• Oversee/project manage complex integration projects within the team to ensure successful implementation of retailers

• Quickly respond to any issue, via troubleshooting, mitigation, and both internal and external communications.

• Identify inventory expansion and business optimization opportunities and partner with Account Strategist and Agency teams to recommend implementation of new ad placements and formats, or rollout of product features to maximize ad coverage and performance.

• Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps.

Who You Are:

• Tech savvy – You have a solid technical background and a proven track record of leading complex technical projects, partnering with both technical and non-technical stakeholders.

• Passionate – You have a genuine interest for e-commerce and identify with Criteo Retail Media’s mission.

• Entrepreneurial – You combine a hands-on attitude with anticipation capabilities, and you know how to lead the way and be creative when in complex and real time situations.

• Problem-solver – You have a proven problem-solving track record and strong attention to detail

• Relationship-builder - You have strong interpersonal skills, and can influence both internal and external stakeholders.

• Customer-centric – You have strong listening skills, and are willing to understand customers’ needs, and transform blockers into solutions.

Qualifications

• 5+ years of experience as technical support, technical account manager, solutions architect or in similar roles.

• 3+ years of client facing technical consulting experience. Good understanding of internet advertising (cookies, DSP, SSP, RTB, etc.) will be a big plus.

• Proven record of technical project management skills, in client facing environments.

• Strong level of autonomy, combined with a curious, proactive mindset.

• Ability to review and debug code in the following software languages: HTML, JavaScript, SQL.

• Strong interpersonal and communication (both oral and written) skills, as well as a strong sense of customer service.

• Full professional working proficiency in Japanese and English, and can smoothly interact with a variety of nationalities

• Solid analytical, troubleshooting skills and problem-solving capabilities.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.