Senior Security Incident Responder (Night Shift) - Remote

Are you excited by the prospect of learning about the latest cyber attacks?

Would you enjoy protecting the world's leading brands ?

Join our world class Security Operations Command Center

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services to proactively maintain quality and protect our customers' online presence.

Respond to cyber attacks in real-time

As a Senior Security Incident Responder, you'll engage in customer's network and Cyber Attack-related events. As frontline defense, you will own central alerting system, detecting and assessing the impact of attacks. The role will reside in an environment that is fast-paced with constant involvement in critical attack fighting

As a Senior Security Incident Responder, you will be responsible for:

• Providing first line response to customer alerts and ensuring internal security teams are alerted
• Participating in detection of Cyber attacks
• Using the central alerting and graphing systems to monitor internal infrastructure and customer events
• Responding to and routing of customer incident tickets to ensure assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment to ensure effective service delivery
• Mentoring and coaching the team to share skills and knowledge.

Do what you love

To be successful in this role you will:

• Need to have significant experience in a Customer Support role or similar
• Need to demonstrate a good, working knowledge of Unix or Linux Operating systems
• Need a basic understanding of protocols such as HTTP, TCP/IP and networking fundamentals
• Need to demonstrate an ability to analyze, prioritize and escalate customer incidents, engaging with appropriate stakeholders
• Need to demonstrate excellent verbal & written communication skills and excellent collaboration & team work.
• Be able to work night shifts - 4 days per week for 10 hours.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

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