Engagement Manager - Remote

Are you excited by the prospect of creatively solving problems and delivering exceptional customer service?

Do you want to work with cutting-edge technology? We make life online better for billions of people billions of times per day

Join our prestigious Customer Success EMEA Consulting team

Akamai supports some of the world's largest media, high-tech, e-commerce, finance and enterprise optimizing their online experience. Akamai Services provides exceptional consultancy, designing and building quality solutions for our clients. We ensure our customers and their end users are successful by making the internet work for them.

Become a Trusted Advisor

As a Engagement Manager, you will focus on maximizing value, retention and growth throughout the customer life-cycle. You'll be the customers technical expert helping build, innovate and evolve customer's media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager you will be responsible for:

• Working as a central point of contact for the customer and cross-functional teams to encourage account growth
• Being a technical consultant to achieve the customer's long-term vision for high quality media and web experiences
• Having responsibility for streamlining service delivery, technical program management whilst maximizing Akamai's platform value for the customer.
• Working closely with the customers Network Architects on performance, health and capacity
• Working on expansions, updates, hardware refresh in customers supported regions (predominately in Europe)
• Making recommendations for customers to expand the use of Akamai services and solutions
• Ensuring delivery and improvements of industry leading technical consultancy and account management to create unparalleled customer loyalty

Do what you love

To be successful in this role you will:

• Have a Bachelors in Computing, Science, Engineering or equivalent and or relevant experience
• Have experience working in account management, customer success, or consulting services in a technical environment
• Have experience working with and implementing large networks and technologies such as BGP, TLS, DNS and hardware
• Have significant experience and know-how in carrier level networking technology and associated systems. (UNIX/Linux, TCP/IP, UDP, RADIUS, DHCP, SAML, LDAP, AD).
• Demonstrate experience of delivering large technical customer projects successfully with a focus on customer retention and growth
• Be knowledgeable on such technologies as HTTPS, DNS, DevOps, Web Development, Web Performance, and Information Security Technologies
• Have the ability to articulate and present technical information in a clear and easy to understand manner

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.



Learn what makes Akamai a great place to work

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!





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