Customer Success Team Lead- Remote

Would you enjoy making a difference to our customers' experience?

Would providing consultancy to global brands excite you?

Join our Prestigious Professional Services team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape Value for our Customers

With our team you will maximize our customers' value in Akamai services with your program management skills, strategic thinking, technical acumen, pre-sales skills, and leadership. You will successfully move our customers' key initiatives from concept to implementation, creatively solving problems and delivering exceptional customer satisfaction.

As a Lead Engagement Manager II , you will be responsible for:

• Owning the technical program management while maximizing Akamai's platform value for the customer
• Being the strategist and technical advisor to architects and technology leaders of Akamai's premier customers
• Leading a customer-facing team, fostering a culture of excellence founded on inclusivity, trust, collaboration, and continuous improvement
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Mentoring and coaching colleagues, contributing industry analysis/insights, and contributing to innovation of Akamai products and processes

Do what you love

To be successful in this role you will:

• Have 5 years of experience and a Bachelor's Degree in Computer Science or a related field
• Demonstrate deep understanding of the consulting process and the building of effective relationships to ensure customer success
• Show experience of managing and delivering large technical customer projects successfully
• Be knowledgeable on cybersecurity related technologies and concepts such as networking, firewalls and troubleshooting
• Have internet technology experience, experience with products/processes related to application architectures or information security
• Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

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