Associate Technical Account Manager

About the Role:

Are you a tech-savvy individual with
a passion for delivering exceptional customer service? Join our dynamic Kube
team as an Associate Technical Account Manager (ATAM) and be part of the
forefront of innovation in the real estate industry! As an ATAM for our co-working software
solution, your main role will be to provide top-notch customer support,
focusing on troubleshooting and resolving software issues over phone and email across
Yardi's diverse suite of products. You will have the opportunity to work with
cutting-edge software solutions, gaining valuable expertise and becoming a
subject matter expert in the field. Your contribution will go beyond just
support - you will actively collaborate with our team to drive continuous
improvements and advancements in our products, ensuring our clients receive
nothing but the best and stay ahead in a competitive market.

What You’ll Do:

·

Deliver exceptional customer
support, going above and beyond to assist clients in troubleshooting and
resolving issues promptly.

·

Under the direction of the Team
Leader or Manager, performs product implementation and conversion services for
assigned clients, including analyzing operational needs and determining initial
system configuration.

·
Assists with data mapping and
conversion, and user training.

·

Develop a comprehensive
understanding of the product you support, enabling you to efficiently test new
software functionality, data fixes, and set-ups.

·

Assist with continued software
integrations, maintenance, and updates in collaboration with clients.

·

Serve as a subject matter expert
(SME) offering valuable insights and expertise on product features and best
practices relevant to clients in the application of Yardi products.

·

Identify ancillary products and
services that align with client business and operational needs and goals.

·

Conduct training sessions for
clients on new software upgrades and functionality, ensuring they are equipped
to leverage the latest features.

·

Collaborate
closely with Client Services team members across the US, actively contributing
to the collective success of the team.

Who
You Are:

·

Bachelor’s
degree in Business, Computer Science, Information Systems or related field.

·

High
comfort level with troubleshooting and providing support over phone and email,
effectively assisting customers remotely.

·

Proficiency
with Microsoft 365 desktop applications.

·

Outstanding
written and verbal communication skills, enabling you to provide exceptional support
to customers.

·

Strong
customer service skills and a genuine desire to go the extra mile to ensure
client satisfaction.

·

Excellent
attention to detail and the ability to follow processes diligently, ensuring
accuracy and efficiency.

·

Flexibility
and the ability to adapt to changing priorities, ensuring efficient management
of tasks and projects.

Ideal to have:

·

Previous technical support and
application troubleshooting.

·

Working knowledge of accounting
practices.

·

Basic competence in one of more of
the following areas: Microsoft operating and network system operation,
relational databases, and SQL/Oracle language.

·

Prior experience working with
property management or real estate software.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding
career that combines technical prowess and outstanding customer service, this
is the opportunity you've been waiting for. Join us and be part of a team that
empowers clients worldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

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