Associate Technical Account Manager

About the Role:

Are you a tech-savvy individual with
a passion for delivering exceptional customer service? Join our dynamic Residential
Client Services Team as an Associate Technical Account Manager (ATAM) and play
a crucial role in implementing innovative solutions in the real estate
industry! As an ATAM, your primary focus will be on implementation work,
providing top-notch customer support by troubleshooting and resolving software
issues via phone and email across Yardi's diverse suite of products. You will
work hands-on with cutting-edge software solutions, gaining valuable expertise
and becoming a subject matter expert in the field. Your role goes beyond
support—you will actively engage in the implementation process, ensuring our
clients receive the best possible service and stay ahead in a competitive
market.

What You’ll Do:

·

Deliver exceptional customer
support, focusing on implementing software solutions and assisting clients in
troubleshooting and resolving issues promptly

·

Develop a comprehensive
understanding of the product you support, allowing you to efficiently test new
software functionality, data fixes, and set-ups during the implementation phase

·

Serve as a subject matter expert
(SME), offering valuable insights and expertise throughout the implementation
process

·

Conduct training sessions for
clients on new software upgrades and functionality, ensuring they are fully
equipped to leverage the latest features post-implementation

·

Collaborate closely with Client
Services team members across the US, actively contributing to the success of
each implementation project and the overall team

Who You Are:

·

Bachelor’s degree in business, computer
science, information systems or related field

·

High comfort level with
troubleshooting and providing support over phone and email, effectively
assisting customers remotely

·

Outstanding written and verbal
communication skills, enabling you to provide exceptional support to customers

·

Strong customer service skills and a
genuine desire to go the extra mile to ensure client satisfaction

·

Excellent attention to detail and
the ability to follow processes diligently, ensuring accuracy and efficiency

·

Flexibility and the ability to adapt
to changing priorities, ensuring efficient management of tasks and projects

Ideal to have:

·

Previous technical support and
application troubleshooting

·

Prior experience working with
property management or real estate software

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding
career that combines technical prowess and outstanding customer service, this
is the opportunity you've been waiting for. Join us and be part of a team that
empowers clients worldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

*sh