Senior MS Engineer- Network

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Six (6) to ten (10) years industry experience in networking environment
• Good networking technology skills along with a good understanding of cross platform technologies;
• Certified technical engineer (typically Cisco CCNP or comparable);
• Good technical ability to build new network environment;
• Good technical ability to prepare, document and deploy changes in a network;
• Technical ability to understand the issues related to day to day operations;
• Strong understanding of ITIL and service management principals;
• Good ability to follow documented deployment processes;
• Very good knowledge of L2 loop prevention protocols such as spanning-tree;
• Good technical knowledge of L2 protocols like HSRP, VRRP, VTP, 802.1Q, Flex Link, LACP, etc.;
• Detailed technical knowledge of routing protocols such as OSPF, EIGRP, BGP, RIP, etc. and is able to troubleshoot them;
• Detailed technical knowledge of Cisco operating systems such as IOS and NX-OS and is able to troubleshoot them;
• Basic understanding of Firewalls and network security concepts;
• Good ability to analyse and troubleshoot network issues with a network sniffer like Wireshark;
• Basic understanding of proxy servers;
• Strong experience with change request management systems;
• Good experience with network monitoring / management tools/ analysis tools;
• Good experience with liaising with carriers and vendors for installations;
• Service management expertise and ability to manage, improve service levels;
• Good analytical skills to evaluate problem;
• Good communication skills, fluent in local language and English (written/verbal)
• Excellent team worker, able to work in virtual global teams in a matrix organization
• Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNA/CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.