Customer Partner - FSS Account

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready for an exciting challenge with Kyndryl? We are looking for a dynamic individual to revolutionize customer management, drive account growth, and enhance profitability. In this role, you will be responsible for forging and nurturing deep customer connections, showcasing Kyndryl’s strengths, and building trust with top-level executives. This position is more than maintaining the status quo.

As a Customer Partner:

• You'll lead proactive account growth, focusing on both acquiring new business and minimizing erosion in renewals.

• Your strategic mindset will be crucial in developing and executing innovative account strategies to grow and retain Kyndryl's most valuable accounts. You'll identify new opportunities, build relationships with key decision-makers, and deliver tailored solutions.

• You will work closely with the sales team to ensure a seamless management process from initial prospecting to closing deals. You will manage one or more Portfolio or Strategic accounts, generate new opportunities, and expand existing work.

• By building a strong go-to-market pipeline with our partners, you'll drive Kyndryl to new heights.

• Your industry expertise will keep Kyndryl ahead of the curve. You'll provide innovative solutions, positioning us as a market leader.

• As the owner of the account P&L, you'll ensure customer satisfaction and compliance, maintaining a stellar reputation.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• More than 10 years of experience managing account P&L within FSS industry.

• Experience working with services companies, system integrators, or complex services platform providers.

• Deep understanding of business and technology trends and industry best practices.

• Extensive experience managing the sales process end-to-end.

• Proven track record in revenue growth, cost management, profitability, and risk assessment.

• Open-minded and empathetic approach to customer relationships.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.