Alyssa
Opella
Sr. Vice President of Customer Experience at Demandbase
"How to Balance Data & Passion to Create the Best Customer Experiences"
"How to Balance Data & Passion to Create the Best Customer Experiences"
Fri May 23 - 6:20 PM EDT/New York (See in local time)
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04/23/2024 6:20 PM
04/23/2024 06:40 PM
America/New_York
#WTGC2024
"How to Balance Data & Passion to Create the Best Customer Experiences"
#WTGC2024
"How to Balance Data & Passion to Create the Best Customer Experiences"
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"How to Balance Data & Passion to Create the Best Customer Experiences"
"How to Balance Data & Passion to Create the Best Customer Experiences"
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Session: How to Balance Data & Passion to Create the Best Customer Experiences
It seems that now more than ever,tech leaders must help customers do more with less at the same time they're also having to do more with less - all the while making sure customer experiences don't suffer. To most, this sounds like a tall order, but Alyssa Opella, Senior Vice President of Customer Experience: Success, Services, Support & Enablement at Demandbase, knows exactly how to pull it off.In this session, she will share how leaders must achieve the right balance between data and passion , in order to create lasting customer experiences.
Key Takeaways
- Why having all the data in the world won’t set you up for success, if you don’t pair it with passion (and vice versa).Three reasons why ideas are less important than big picture strategies in business
- The key to using data to justify and grow programs and headcounts
- How working smarter, failing fast and simplification can get you far
Bio
Senior Customer Success and Professional services executive with a proven background building high performing teams, defining go/to-market models, accelerating revenue growth for SaaS and Services offerings, while ensuring customer success through a focus on value realization. Proven success in start ups and large corporations. Results driven focus.Specialties: Successful in structuring solution-based offerings to deliver business values and align client success with software abilities, drive cross company collaboration to meet customer needs and expectations, combine creative thinking with strong analytical skills, an eye for detail, focus on results, thorough follow up, and a comprehensive knowledge of marketing and e-commerce best practices.
