- At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and engineer amazing user experiences, we are creating a Global Services Delivery Tower (GSDT). The GSDT will be focused on managing the Internal IT services delivery (HPonHP), including PC lifecycle management, PC Device management, Onsite and Remote support (Tech and Cloud Café), SCCM and Image management, on one side and expanding this responsivity and capabilities to support external customers and adding additional capabilities, including proactive support, HP TechPulse, Nexthink, MS End-Point-Management,etc.
To support HP Managed Services, we are looking for a Data Analyst who can provide remote Analytics activities to HP strategic accounts in order to provide ongoing value to HP customers on different areas of operations for the Proactive Device Management team.
The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows: - Being able to analyze, baseline and benchmark customer’s data-set to drive actionable insights for ongoing operations
- Lead data projects end-to-end, including business requirements gathering, data requirements definition, technical specifications and follow-up
- Run complex analyses to deliver business insights to the different teams – automate reporting for scalability reasons whenever it is relevant
- Being able to find and highlight false positives or one off events
- Ensuring that results and milestones are documented consistently and regularly shared with internal and external stakeholders
- Being able to speak with experienced IT stakeholders and explain data analysis, insights and assumptions
- Analyze customer needs, goals, strategic plans and constraints
- Being able to prioritize and work on different projects at the same time
- Being able to suggest remediations and automation opportunities
- Work against a set of Service Levels (SLs)
- Stay current on product development/releases to a level required for the above activities;
- This position requires 10% travel to headquarter for training purposes
- Qualifications
- BA/BS preferred in computer science, computer engineering
- Minimum of 3-5 years of experience in technical consulting, analytics & automation
- Ability to perform data analysis and drive to actionable insights and automation
- Deep experience in either workplace management, network management, productivity and collaboration management
- Experience over transformation projects (e.g. Win10, O365)
- Extensive technical knowledge on end user computing
- Good knowledge of IT operations in challenging environments
- Ability to quickly learn new technologies in an unsupervised environment
- Excellent communication, customer facing and teamwork skills
- Exceptional analytical skills; outstanding communication and social awareness
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
- Excellent knowledge of Microsoft Windows and Linux clients and its applications
- Outstanding Excel skills. Great command of business intelligence software and data visualization tools such as PowerBI and Python
- Practical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integration
- Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
- Fluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be an asset
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