Customer Service Agent

Yardi is a
global software company providing innovative property management solutions and
services in every real estate market. We
are focused on providing our customers with superior products and outstanding
customer service. We are passionate
about technology and believe work should be fulfilling and fun! We are committed to our customers, employees
and the communities where we live.

We are
looking for Customer Service Rockstars to provide optimum levels of support to
our clients and residents utilizing Yardi Resident Shield product.

What you will
do

• Provide
  phenomenal customer service while answering high volume inbound calls and
  responding to emails and chat

• Partner with
  client management teams and onsite leasing staff to provide policy
  confirmations, respond to system issues and provide rate information
  verification

• Use your high
  attention to detail to verify addresses and ensure listed rate information is
  correct

• Collaborate
  with the client services team and IT to provide support and feedback from
  clients

• Ensure all
  necessary paperwork is completed for processing any policy cancellations

• Perform
  special projects as assigned

What you need
to have

• High School
  Diploma

• Active
  Property and Casualty Insurance License

• 1-2 years of
  stellar customer service experience

• Friendly and
  professional phone demeanor

• Ability to
  use tact and diplomacy when interacting with clients and internal team members

• Strong
  analytical skills and the ability to problem solve

• Strong
  attention to detail and the ability to follow processes

What would be
helpful have

• Bachelor’s
  degree in Business or related field

• Bilingual
  (English/Spanish)

• What you get
  as a Yardi Employee

• A great place
  to work with fantastic people

• Ability to
  learn new technology and develop professionally

• Competitive
  compensation

• Comprehensive
  benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k),
  profit sharing, life insurance, and more!

At Yardi,
we’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products and fostering a
collaborative work environment. Yardi is
a place where people with a wide variety of cultural and life experiences come
together to make a difference. Our
corporate culture stresses integrity, respect, trust, responsibility, and
fun! Come join our growing team!

#YardiCareers
#TeamYardi #hiring

$24.61/hr - $27.69/hr

All
submissions for open positions should be received through Yardi’s applicant
portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

*eb

#LI-Hybrid