Account Manager

Job Title:                 Account Manager, Academic and Government

Line Manager:          Team Leader A&G, Institutional Sales

Location(s):            Tokyo, Japan

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Purpose of the role:

Actively engage in activities to achieve Budget (sales target). Aim to maintain the existing customer contracts and expand sales by adding new contracts and promoting and selling new products. Develop new prospects and acquire new contracts.  While it is expected to pursue sales opportunities, the role also is expected to work as a team and support each other.

Key tasks:

• Target customers:  Academic & Government customers (in Japan)  *Frequent business travel, 1/month
• Product to be handled: Springer Nature Academic & Government license of electronic products (electronic journals, e-books, databases).
• Main products: SRG Journals, NRG Journals, eBooks, Content on Demand, nature.com Complete, AdisInsight, SpringerMaterials, SpringerProtocols, Protocols.io, etc.
• Account management/grasp
• Schedule management · Including visit appointment arrangement
• Creating visiting materials / proposal materials
• Customer visit, negotiation, presentation
• Price quotation (for both customer and agency)
• Sales order processing (SalesForce)
• Follow up signing of agreement
• Customer correspondence (complaint correspondence, usage status confirmation, etc.)
• Participating Internal Meetings and Trainings such as sales meetings, products trainings, etc.

Routine tasks (Responsibilities):

• Schedule sharing (via Outlook)
• Create sales record (SalesForce)
• Opportunities/Pipeline management (SalesForce, Excel, etc.)
• Customer information management (SalesForce etc.)

Others:

• Cooperation with Account Support, Online Service, Marketing, and Product Specialists
• Be flexible and supportive when unexpected situations arise and contribute to the team even if it is not directly related to personal sales activities.

Qualifications:

• University degree

Experience

• Experience in sales for institutions (e.g. academic, corporate, hospital) more than 3 years
• Might be desirable to be familiar with library business, scientific publication and database products industry

Skills

• Japanese in native level
• English in business communication level

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversi….

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

#LI-MN1