Your opportunity
If you have that special mix of DNA that makes an extraordinary Technical Account Manager II - the blend of business savvy and technical prowess - then we are a match made in heaven!
You will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability/programmability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.
What you'll do
- Develop deep expertise in New Relic products and services
- Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
- Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic's value proposition aligned to customers' business metrics/outcomes
- Identify and resolve critical business/technical issues from customers, partners, and colleagues
- Directly contribute to achieving revenue goals set for the assigned respective territory.
- Support marketing initiatives such as speaking at industry events, user groups, conferences, and signing up customer references as well as social media campaigns.
- Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
- Stay current on competitive analysis and market differentiation
- Provide feedback to product management about product enhancements that can address customer needs and guide additional value
- Collaborate as part of a broader account team to strategize and address business and technical problems
This role requires
- Excellent Communication skills.
- Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, Mobile and visualization.
- Strong problem-solving skills.
- Understanding of value-based selling in customer-facing roles.
- Passion and energy for technology and a desire to learn.
- Willingness to Travel.
