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Job Summary

The Sales, Services and Support (S3) Academy is designed or entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long- term careers.

As a Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:

• Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
• Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
• Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
• Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects
• Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive market.

Job Requirements and Responsibilities

• Excellent written and verbal communication skills
• Strong interpersonal relationship-building skills
• Ability to problem solve and critically analyze situations
• Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
• Work closely with the sales team to present solutions to customers’ unique requirements.
• Develop a support and professional services plan as a part of the overall account plan to meet NetApp’s professional services objectives
• Position and deliver company-marketed solution sets and other custom consulting
• Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
• Manage a variety of projects to time, budget, quality, and contracted deliverables
• Open-minded and positive attitude
• Willingness to learn and adapt to changing environments

Experience

No industry-relevant experience is required for this position.  Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.  

Additional Details:

Job Posting Info: This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match. 
Thrive Together: In-office interactions are critical to achieving stronger, more integrated results. NetApp introduced Thrive Together to support increased in-office engagements globally. Thrive Together is an intentional progression of the company’s approach to hybrid work designed to foster stronger connections and collaboration and drive enhanced business performance.