プロジェクトマネージャー（サービスマネジメント）/Project Manager (Service Management)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

ITスキルを身に着けながら、ITで社会インフラを支えるグローバルな業務です。

【業務内容】

キンドリルでは、私たちの日常生活を支えるシステムの提案・構築・運用を行っています。

大規模プロジェクトにおいて、そのシステムが問題なく稼働するために、ITサービスマネジメントを実践いただき、品質の維持・向上のための業務に従事いただきます。

・各プロセスに対してトランスフォーメーション計画策定とお客様調整し遂行

・変更管理や問題管理を中心としたプロセス実践

・トラブル発生時の原因分析と正常化支援

なお、今回想定しているプロジェクトもしくは同等の別プロジェクトに従事、または両プロジェクトの兼任の可能性があります。

【求める人物像】

・チームや変革をリードするリーダシップを発揮できる方

・新しい領域でも前向きにチャレンジができる方

・部門を超えて社内で幅広く会話・調整ができるコミュニケーション力をお持ちの方

【勤務環境】

・お客様サイトへの出社（首都圏）、リモートでの在宅勤務が併用となりますが、案件対応時期や問題発生時といったイベントによって比率は異なります

【本ポジションの魅力】

・社会インフラを担うキンドリルにとって要である『品質』に関わる重要な業務です

・人材育成に投資する会社であり、必要なスキルを身に着けながら業務を行えます

・グローバルと協業した業務を通して、本社のあるアメリカをはじめ、色々な国の方とのコミュニケーションの機会があり、英語スキルが活用できます

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day.

As Project Manager, you have command of a very full and detail-oriented calendar. You’ll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you’ll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling.

But as important as planning and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You’re also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive — and handle customer change requests with diplomacy.

You’re going to be meeting a lot of people, networking, and forging relationships. Our “one team with the customer” concept means you’ll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve “embedding” with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It’s a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

【必要なスキルと経験】

・システム構築・構築プロジェクトへの参画経験(５年以上)

・システム構築・運用プロジェクトのプロジェクトマネジメント経験(５年以上)

【望ましいスキルと経験】

・PMP(Project Management Profession)の資格（入社してから研修受講・資格取得も可能です）

・ITILの資格（入社してから研修受講・資格取得も可能です）

・ITサービスマネジメントの業務経験

・英語によるメールやミーティングでのコミュニケーション

コンテキスト メニューあり

Required Skills and Experience

・More than 5 years of experience in system construction and participation in construction projects.

・Over 5 years of project management experience in system construction and operation projects.
・Fluent Japanese skills　(Read/Write/Speak)

Desired Skills and Experience

・PMP (Project Management Professional) certification (training and certification can be obtained after joining the company).

・ITIL certification (training and certification can be obtained after joining the company).

・Experience in IT service management.

・Ability to communicate via emails and meetings in English.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.