テクニカルスペシャリスト（大阪）

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

ITインフラ領域のスペシャリストとして、お客様と直接会話してニーズを把握したうえで、技術課題を解決しシステムを運用・改善していく役割となります。
具体的には、Service Nowの運用管理者として、インシデント管理、ワークフロー機能の改善や運用のなかで発生した技術課題に対して、お客様と日本語でコミュニケーションを取りながら対応を進めることになります。

Service Nowシステムの運用管理業務

・Service Nowシステムの日常運用における技術課題対応 

・ServiceNow既存利用機能の改変対応 （ポータル画面の改変 、申請フローの追加など） 

As a specialist in IT infrastructure, you will directly communicate with customers to understand their needs. 
Your role will involve solving technical issues and managing and improving systems.
Specifically, as a ServiceNow administrator, you will handle incident management, enhance workflow functionalities, and address technical problems that arise during operations. You will need to communicate with customers in Japanese to progress with these tasks.

Service Now System Operation Tasks

- Resolving technical issues in daily ServiceNow system operation.

- Addressing changes to existing ServiceNow features (portal screen changes, adding application flows, etc.).

　Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

　You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

【要件】製品スキル：SeviceNow 、業務経験：SerivceNowシステム管理

・Service Nowの運用管理者としての経験
　もしくは相当のインシデント管理、ワークフローツールの運用管理経験

　※経験年数問わず

　※Service Nowの社内育成プログラムあり

・コミュニケーション力 

　-お客様の職場担当者（IT部門以外）の方と会話・調整ができること 

　-ServiceNow社、ベンダーとの会話・調整ができること
・ 日本語でのコミュニケーション、大阪でのオンサイト対応が必須

【望ましい要件】
・Service Nowの運用管理者として以下の活用スキル 

　　-問合せ受付・インシデント管理 

　　-ナレッジ共有 

　　-ポータル 

　　-ワークフロー 

<Requirements>

Product Skills: ServiceNow - Work Experience: ServiceNow System Management

- Experience as a ServiceNow Operations Administrator,

or equivalent incident management and workflow tool operation experience.

- Communication skills:

Ability to communicate with customer representatives (non-IT departments) and ServiceNow, vendor representatives.

- Japanese language communication and on-site support in Osaka are required.

<Preferred Requirements>

- ServiceNow Operations Administrator skills, including:

+ Inquiry handling and incident management

+ Knowledge sharing

+ Portal

+ Workflow

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.