Workday Time & Absence, Payroll Consultant

Responsibilities: 

• Support the TAP Product Manager to configure and update workflows, condition rules, notifications, validations, reports, and other module-specific updates. 

• Collaborate with stakeholders in the US and globally across Human Resources, Benefits, Resource Management, and Operations to recommend and implement system enhancements, and to ensure an efficient and engaging user experience.  

• Troubleshoot and resolve system issues. 

• Support end-users via ServiceNow ticketing system. 

• Understand the interconnectivity to other modules and anticipate and communicate upstream and downstream impacts of changes.  

• Be thoughtful to the end user experience and continually look for ways to create a more intuitive, efficient experience for our internal customers.   

• Prepare files in Excel to load bulk changes, primarily at year-end, which is an administratively heavy time for the team. 

• Implement new functionality and fixes made available by the weekly and bi-annual Workday releases.   

• Reviews bi-annual release items for Workday TAP, completes regression and new feature testing, and reviews enhancements with stakeholders.  

• Leverage Workday Community to research solutions, contribute Brainstorms, and seek help.   

• Partner with our PSA, FIN, Reporting, Integrations, Security, and other HCM teams to support and optimize current offerings and continue to rollout new functionality. 

Qualifications: 

• 2-4 years of experience in the areas of Workday Time, Absence or Payroll is required. 

• Excel data analysis and manipulation skills 

• Ability to communicate professionally, both written and verbally and use those skills to translate business requirements into technical solutions, talk through options, and help eliminate roadblocks 

• Demonstrated ability to build relationships with stakeholders and internal teams. 

• Outstanding follow through and attention to detail. 

• Independent analysis and problem resolution skills is needed given the nature of the work 

Competencies: 

Developing Product Expertise: 

• Continuously Learn – identify and actively participate in learning activities in ways that make the most of the learning experience, keeping on-the-job application in mind, seek and use feedback, critically analyze information, and complete required tasks 

• Technical Skill – comprehend and be able to explain technical terminology and system advances, use technical knowledge to complete tasks effectively and efficiently, know how and when to apply technical skills or procedures, use technical expertise to take advantage of new opportunities, solve more difficult problems and accomplish challenging goals 

• Be Bold & Brave – take on unfamiliar or uncomfortable situations in order to learn, ask questions, be fast to fail, demonstrating progress ahead of perfection, be agile & quick to iterate, always focused on how to create value for the business 

Driving Value: 

• Establish & Deliver on High Levels of Customer Service - adhere to established SLAs, focus on positive Customer interactions, demonstrated through positive feedback 

• Understand & Influence Impact – work with Product Owners to understand impact of planned work and recommend potential value drivers and how best to improve end user experience 

Delivery: 

• Work Standards – set high standards of performance by establishing criteria and/or work procedures to achieve a high level of quality, productivity and service, dedicate required time and energy to assignments and work to overcome obstacles to completion 

• Managing Work – provide appropriate levels of support based on capacity, raising opportunities for additional work or modified priorities to maximize velocity and impact 

• Risk Mitigation – raise risks & issues timely, recommend solutions 

• Earn & Foster Trust – Own outcomes and demonstrate accountability for successes and failures of the team, use learnings to further growth in self and team, demonstrate authenticity with team and business users, embrace individual and collective differences add to our success. 

• Spark Positivity – seek to inspire the team to be their best and work together to have a lasting impact, be creative in adding business value, and strive to have fun and build on our success 

Agile Methodology: 

• Adopt Agile Principles & Methodology – be knowledgeable and follow Agile development processes 

• PI Planning & Sprint Reviews – meet with core team to understand capacity, plan work, and review Sprint results, contributing to positive velocity and burndown.