Senior Partner Technical Account Manager - Remote

Would you like a highly visible role focused on enhancing Akamai's cloud computing market growth?

Would you like to oversee post-migration processes, including scope delineation, customer feedback management, and ongoing engagement responsibilities?

Join our Global Services Cloud Success team

Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next generation applications.

Shape the future of the internet

You will structure and execute our external partner program, a function of Akamai's Cloud Computing Go-To-Market strategy. The Sr. Partner TAM will develop, manage, and optimize strategic partnerships with Service Integrators (SIs) ensuring exceptional service delivery. You will create and refine engagement strategies, establish support and payment frameworks. You'll have deep expertise in cloud computing, Linux, and service delivery models employed by major cloud providers.

As a Senior Partner Technical Account Manager, you will be responsible for:

• Developing and refining Akamai Global Services' Service Integrator (SI) engagement strategy, focusing on delivering exceptional service.
• Establishing and managing the SI engagement and enablement plan, including defining roles, responsibilities, qualification criteria, onboarding, training, and certification.
• Defining and managing SI tiers and service classifications to optimize service delivery.
• Working closely with internal teams to ensure effective execution of service delivery strategies and initiatives.
• Establishing and managing the technical support framework with SIs, including support tiers, RASCI, escalations, SLAs, and offerings.
• Developing and enforcing processes and guidelines for customer engagement, ensuring high standards and consistency in service delivery.

Do what you love

To be successful in this role you will:

• 8 years experience and a Bachelor's in Computer Science, Engineering, Management Information Systems, related field or equivalent.
• Demonstrate knowledge and experience with cloud service delivery models while engaging with partners, enhancing strategies and practices.
• Experience in developing and managing service delivery frameworks and guidelines.
• Have explicit knowledge of cloud computing with proficiency in technical solution development integrating Linux into the cloud.
• Be able to represent excellent negotiation and communication skills, both written and verbal
• Maintain keen analytical and problem-solving abilities focused on service delivery.
• Think strategically where your proactive and results-oriented approach marries rapport and trust building skills with stakeholders.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

#LI-Remote

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $101,400 - $210,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.