Engagement Manager / Technical Account Manager - Remote

Are you excited by creatively solving problems and delivering exceptional customer service?

Do you want to work with cutting-edge technology to make life online better for billions of people billions of times per day?

Join our team

Akamai supports the world's largest high-tech, media, enterprise and e-commerce organisations, helping optimize their online experience. Akamai Services provides exceptional consultancy, designing and building quality solutions for our clients. Partnering with sales and engineering teams we translate technical requirements into practical business solutions. We ensure our customers and their end users are successful by making the internet work for them.

Partner with the best

As a Engagement Manager, you will focus on maximising value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' web performance, cyber security, streaming media and DevOps strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager you will be responsible for:

• Working as a Technical Consultant for the customer and cross-functional teams to encourage account growth.
• Achieving the customer's long-term vision for a high quality and secure experience online.
• Being a trusted technical advisor by maximising Akamai's platform value for the customer.
• Supporting customer enablement with training and presentations.
• Collaborating with internal teams to streamline service delivery for customers and to ensure team success and efficiency.

Do what you love

To be successful in this role you will:

• Have experience working as a technical consultant.
• Have detailed knowledge of internet technologies and online industry. This includes technologies such as HTTPS, DNS, DevOps, Web Development and Information Security Technologies.
• Have hands on experience with cloud technologies
• Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences.
• Be passionate about technology.

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.

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