Associate Technical Account Manager

About the Role:

We are seeking individuals who possess a strong technical
aptitude and a customer-service mindset to join our Affordable Housing Team as
Associate Technical Account Managers (ATAM). As an ATAM on Yardi's Affordable
Housing Team, your primary focus will be on delivering exceptional customer
support, with an emphasis on resolving software issues and collaborating
closely with clients. Joining Yardi's Affordable Housing Team means becoming a
part of a passionate and dedicated group of professionals who are deeply
committed to making a meaningful impact in the affordable housing industry.

What You’ll Do:

• Provide exceptional customer support during product
  implementations and go-live processes, ensuring a smooth and seamless
  experience for clients.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, proactively addressing challenges and finding
  effective solutions.
• Follow up on any issues that require additional research or
  information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting
  cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting
  coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Affordable Housing team members
  across the US, actively contributing to the collective success of the team.

Who You Are:

• High comfort level with troubleshooting and providing live support
  over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills,
  enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go
  the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow
  processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities,
  ensuring efficient management of tasks and projects.

Ideal to have:

• Knowledge of accounting principles, which will enhance your
  understanding and ability to address client inquiries related to financial
  processes.
• Previous experience in technical support and application
  troubleshooting, providing you with a strong foundation for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!

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