Kyndryl Win Coach Platform Leader

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking a forward-thinking and dynamic Kyndryl Win Coach Enablement Platform Leader to join our Global GTM Enablement team. This critical role offers the opportunity to shape the future of GTM enablement within our organization by overseeing the strategic direction, optimization, and expansion of our GTM Enablement platform, Kyndryl Win Coach (powered by Highspot). The ideal candidate will have a visionary mindset combined with hands-on expertise, seamlessly integrating platform strategy with business objectives to drive impactful results.

As the Kyndryl Win Coach Platform Leader, you will be the driving force behind the platform's performance, adoption, and future development. You’ll collaborate with cross-functional teams while directly liaising with Highspot to ensure that the platform continuously delivers value. You will also serve as a thought leader, identifying innovative ways to expand the platform’s capabilities and foster an exceptional user experience.

Key Responsibilities:

• Strategic Vendor Relationship Management: Build and maintain a robust partnership with Highspot’s team to ensure alignment with our evolving business needs and maximize the value derived from the platform. Advocate for new features, improvements, and integrations that support our long-term strategy.
• Platform Innovation & Optimization: Continuously assess and implement enhancements to the Kyndryl Win Coach environment, leveraging the latest advancements to ensure scalability, efficiency, and alignment with business goals. Drive experimentation and innovation to position Kyndryl as an early adopter of cutting-edge enablement solutions.
• GTM Enablement Leadership: Lead the evolution of GTM enablement capabilities through Kyndryl Win Coach, ensuring that content, training, and sales coaching are seamlessly integrated into the platform. Elevate the platform’s role in accelerating GTM performance and enhancing customer engagements.
• Advanced Analytics & Performance Monitoring: Collaborate with the Content Data Analyst to interpret performance data and platform metrics, focusing on key success indicators such as user adoption, content engagement, and GTM productivity. Leverage these insights to provide strategic recommendations and optimize platform effectiveness, driving continuous improvements in alignment with business objectives.
• Strategic Roadmap Leadership: Define and drive the execution of a strategic roadmap for the Kyndryl Win Coach platform. Identify growth opportunities and prioritize initiatives that align with the broader GTM strategy, ensuring timely and impactful implementation.
• User Experience Collaboration: Work closely with the Kyndryl Win Coach User Experience (UX) Leader to support platform enhancements by providing strategic input based on user feedback and platform performance data. Ensure that UX improvements align with overall platform goals and adoption strategies, ensuring the platform meets the needs of all users.
• Ecosystem Integration Management: Partner with the CIO to integrate Kyndryl Win Coach with other strategic systems such as CRM, content repositories, and analytics platforms. Ensure a seamless and secure flow of data across the entire technology ecosystem, driving process efficiency and data-driven decision-making.
• Operational Leadership & Vendor Oversight: Lead and oversee the Highspot (vendor) managed services team to ensure high-quality support, timely issue resolution, and consistent system performance. Proactively address potential challenges to guarantee uninterrupted platform functionality.
• License & Account Governance: Implement governance protocols around user license provisioning, permission management, and platform configuration to ensure compliance, security, and optimal user access.
• Thought Leadership & Cross-functional Collaboration: Act as a subject matter expert and thought leader in GTM enablement technology, offering insights and strategic guidance across teams to foster innovation and alignment. Engage with stakeholders to ensure their needs are addressed through Kyndryl Win Coach’s evolving capabilities.

This is an opportunity to play a key role in shaping the future of sales enablement at Kyndryl. If you are a dynamic leader with a passion for technology and a track record of driving platform success, we want to hear from you.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Experience: 8+ years of proven expertise in managing and optimizing sales enablement platforms, with a strong preference for High spot experience. Familiarity with alternative platforms such as Seismic, Show pad, Media fly, Allego, etc., is also highly valued.
• Sales Enablement: At least 5 years of experience in sales enablement, driving productivity, content engagement, and sales acceleration through strategic initiatives.
• Business Acumen: Ability to bridge business needs with platform capabilities, fostering collaboration and solving complex challenges.
• Project Management: Exceptional project management skills, with the ability to handle multiple projects and priorities simultaneously.
• Communication: Excellent communication and stakeholder management skills, capable of influencing and building trust across teams.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.