Customer Success Manager, Reseller

What You'll Do:

As an Customer Success Manager, you will educate, train, advise, and provide support on Criteo products to resellers.

Grow the reseller program:

• Coordinate processes between Criteo and reseller.
• Ensure reseller’s onboarding is accomplished in a timely manner and that all reseller teams are fully operational and ready to represent Criteo.
• Coordinate between reseller and internal functional stakeholders to maximize partnership potential.
• Execute regular reseller check-ins and business KPIs.
• Capture and provide feedback to continuously improve the program.

Ensure internal coordination:

• Ensure all internal processes are optimal and functioning properly.
• Ensure internal communication are functional.
• Develop training materials and share up to date commercial materials with the reseller partners.
• Manage relationship with resellers and ensure that they have all the materials and tools to deliver on expectations.
• Escalate technical client inquiries to the technical team and liaise with the Creative and Product teams when necessary.
• Ensure that resellers have strong knowledge of Criteo product offering and are aware of latest updates about Criteo solutions.
• Organize regular commercial and technical trainings to reseller.

Who You Are:

• Passion for solving problems and helping people walk away happy
• Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
• A love for working collaboratively across multiple teams
• Ability to learn quickly and thrive in fast-paced environment
• Self-driven, comfortable working and navigating ambiguous challenges autonomously
• Enjoys thinking outside the box, and love’s driving results for clients and has desire for more information
• Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
• Enthusiasm for client education and empowerment
• 0-1 year of experience working in customer service
• Fluent Spanish and English is mandatory

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.