We are on the lookout for a passionate and dynamic Innovation Expert to join our team, supporting an array of forward-thinking projects. If you thrive on challenges, are passionate about emerging technologies, and possess a unique blend of technical and business acumen, this role is for you.
Key Projects:
OCR Implementation: Rollout of a standard OCR platform to enhance automation capabilities. This platform will scale to extract data from documents such as Invoices, Orders, and employee documentation.
Natural Language Processing & Understanding (NLP & NLU): Collaborate with our team to enhance customer interactions using advanced NLP and NLU capabilities.
Task Mining: Dive deep into user interaction data, also termed as desktop data, to evaluate the efficiency of individual tasks within broader processes.
Conversation AI: Develop and optimize artificial intelligence tools to facilitate improved employee interactions.
Responsibilities:
* Participate in the rollout and optimization of a standard OCR platform.
* Collaborate with internal teams to design and implement advanced Natural Language Processing and Understanding mechanisms. Aim to elevate customer interactions and experiences through technology.
* Conduct in-depth evaluations of user interaction data (desktop data). Identify inefficiencies and areas for improvement within broader organizational processes and recommend actionable strategies for optimization.
* Participate in the design, development, and optimization of artificial intelligence tools, with a focus on improving employee interactions and engagement. Ensure these tools are robust, responsive, and aligned with the company's objectives.
* Design and leverage key innovation metrics to assess the success and ROI of projects. Use insights derived from these metrics to guide decision-making, prioritize initiatives, and validate the impact of innovative strategies on business outcomes.
Must have:
- Technical and Business Acumen: Ability to bridge the gap between intricate technical details and overarching business goals.
- Programming Languages: Familiarity with Python, Java, or R - common languages used in data analysis, automation, and AI development.
- Cognitive Automation: Profound knowledge of cognitive automation practices and techniques.
- Governance & Control Frameworks: Demonstrable experience in implementing Governance Models, Support Models, Control Frameworks (particularly for compliance), Solution design, and Risk Identification.
- Innovation Metrics: Ability to design, interpret, and act upon key metrics that gauge the success and ROI of innovative initiatives.
- Collaboration and Communication: Strong interpersonal skills, with a proven record of effective collaboration across multiple teams and departments.
- Cloud Platforms: Proficiency in using Azure cloud platform for deployment of AI models and automation tools.
- Emerging Technologies: Awareness of current and emerging trends in AI, automation, and related fields, with the ability to integrate these trends into actionable project strategies.
Nice to have:
- Machine Learning Frameworks: Experience with TensorFlow, PyTorch, or similar frameworks.
- API Development & Integration: Knowledge of RESTful API development and integration for seamless data transfer between platforms.
- Cloud Platforms: Proficiency in using cloud platforms like AWS or Google Cloud for deployment of AI models and automation tools.
- Stakeholder Management: Ability to liaise with both technical and non-technical stakeholders, ensuring project goals are clear, understood, and achieved.
Luxoft is the design, data and development arm of DXC Technology, providing bespoke, end-to-end technology solutions for mission critical systems, products and services.
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