Customer Service Representative I

About the Role:

Are you passionate about delivering exceptional customer
service in a fast-paced, team-oriented environment? As a Customer Service
Representative I, you'll be the first point of contact for clients, website
users, prospective residents, and current residents of apartment communities
utilizing Yardi's products and services. You'll handle inbound calls, emails,
and chats, providing information and support tailored to an assigned client
group. Responsibilities include answering leasing inquiries, assisting with
resident service requests, and offering web application guidance. This role is
ideal for detail-oriented individuals eager to develop their skills while
delivering outstanding support.

What You’ll Do:

• Answer inbound phones in a high-volume call center
  environment
• Handle email or chat-based customer inquiries efficiently
• Maintain a high degree of professionalism, availability,
  dependability, and flexibility
• Deliver a highly professional customer service experience
• Handle service request/work order calls with efficiency and
  accuracy
• Process payments and handle billing inquires
• Positively represent our client properties to prospects and
  current residents
• Document all communications per established procedures;
  create and updates client records
• Develop knowledge of call center procedures, best practices,
  and assigned skill set
• Escalate issues to Team Leader when necessary

Who You Are:

• High School Diploma or G.E.D.
• Two (2) years of customer service experience
• Proficiency in MS Office and Internet Explorer
• Ability to communicate effectively, cooperatively, and
  persuasively
• Ability to nurture a cooperative, team-oriented environment
• Ability to treat all employees and clients with respect and
  dignity
• Ability to prioritize and execute tasks within a fast-paced
  environment
• Determination and self-motivation
• Strong problem-solving skills
• Good organizational skills
• Ability to prioritize in a fast-paced environment with
  multiple tasks
• Excellent written and verbal communication skills, including
  appropriate grammar and punctuation
• Attention to detail

Ideal to Have:

• Knowledge of Federal Fair Housing Laws

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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