Technical Account Manager

About the Role:

Are you an individual with a robust technical and skilled
nursing experience coupled with a dedicated customer-service orientation? Join
Yardi as a Technical Account Manager (TAM) and help revolutionize senior living
through Yardi's comprehensive EHR product suite. In this role, you'll partner
with clients to provide consultative guidance, streamline implementation, offer
ongoing support, and deliver tailored solutions. Enjoy a collaborative
environment while playing a key role in transforming the senior living
experience with Yardi’s cutting-edge technology.

What You’ll Do:

• Ability to travel up to 50%.
• Perform product implementation and conversion services for
  assigned clients.
• Analyze and interpret client operational needs and
  determines initial system configuration accordingly.
• Perform data mapping and conversion, user training, and
  other services to ensure successful software deployment.
• Advise and institute best practices relevant to clients in
  the application of Yardi products.
• Consult with and provide direction to software end-users;
  assists end-users with the day-to-day operation of system software including
  day-to-day operation of system software including charting, MDS workflow,
  clinical reporting and survey preparedness.
• Serve as a knowledge expert resource for specific user
  application(s) and as such is the point of escalation for many
  application-specific issues.
• Identify ongoing application systems issues for assigned
  applications and initiate the communication of revisions and best practices.
• Perform system and business process reviews and other
  services reviews to identify inefficient processes and makes sound
  recommendations for client productivity gains using Yardi software.
• Manage continued software integrations, maintenance, and
  updates in collaboration with clients.
• Research, analyze, and resolve software functionality and
  reporting problems for clients.
• Identify when client issues need to be escalated and
  determine the appropriate support resources for problem resolution.
• Evaluate company resources and software functionality in
  connection with prioritizing and responding to client requests; provide
  recommendations and informed direction to clients regarding ancillary products
  and services that align with client business and operational needs and goals.
• Collaborate internally with analysts, designers,
  programmers, sales, and marketing with a focus on meeting client needs and
  maintaining high-level customer service standards; complete special projects
  related to department training and client support; and perform other Yardi
  duties as assigned.

Who You Are:

• Bachelor’s Degree in Business, Health Sciences or Nursing or
  equivalent. Skilled Nursing and MDS experience preferred.
• 1- 2 years of Yardi domain experience and/or has
  demonstrated an ability to independently manage and resolve a variety of Yardi
  client issues.
• Proven project management experience and customer
  relationship management skills.
• Demonstrate successful collaboration with Cloud Services,
  development, and escalation teams.
• Independent, sound decision making and problem-solving
  skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Competence in some of the following areas: Microsoft
  operating and network system operation, relational databases, and SQL/Oracle
  language. Familiar with CMS and State Regulations and requirements of the MDS.
• Proven ability to treat all employees and clients with
  respect and dignity.
• Understanding of Senior Living industry and best practices.
• Working knowledge of clinical practices.

Ideal if you have:

• MDS Coordinator Certification or Director of Nursing or
  equivalent experiences.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 8,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

At Yardi, we’re more than just a software company – we’re
dedicated to making a meaningful difference in our communities. Every year, our
employees drive impactful change by selecting and supporting over 350
nonprofits across the globe through Yardi's philanthropic efforts. Together,
we’re creating a positive ripple effect that reaches communities worldwide.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Join our exceptional team of TAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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