Service Delivery Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Integrated Services - Service Desk Technician (L1) has relevant demonstrable experience required to operate and maintain the overall Infrastructure Technology of the business unit to ensure stability, integrity, and operational efficiency. This is achieved by monitoring, maintaining, supporting, and optimizing all aspects of the network and systems.

Integrated Service Centre offers a wide range of globally standardized helpdesk services covering colocation service and platforms of hosting, cloud services, network, and security services.

What you'll be doing

Key Responsibilities:

• Responsible for governance of the overall ISC (Integrated Services Centre) Level 1 and the overall IT and Operations standard compliance, developing and maintaining the operation framework, including process, procedures, and compliance.
• Identifies, communicates and resolves issues.
• Provides relevant training to L1 service desk and relevant cross functional team members.
• Develops, maintains and supports system and network infrastructure, including hardware and system components.
• Plans and performs installation, maintenance and support of network and system and providing end user support.
• Performs issue analysis for incidents and developing preventive measures.
• Designs, implements ISC cabling systems.
• Develops and continuously improves the IT infrastructure and ISC operations processes.
• Performs any other related task as required.

Knowledge and Attributes:

• Good communication and analytical thinking are essential to help to identify, communicate to resolve issues.
• Good customer service skills coupled with attentive listening skills.
• Good attention to detail and high level of accuracy.
• Adaptable and flexible, adapts style to align to cultural differences.
• Continuous improvement mindset relating to policies, procedures and operations.
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response.
• Ability to work effectively in a team to support the achievement of objectives.
• Basic knowledge of GDPR and POPIA is desirable.
• Demonstrates the ability and passion to learn.
• Advanced knowledge of information systems service management / service control processes and methodologies.
• Demonstrable knowledge and understanding of information systems technology areas
• Demonstrable understanding of Active Directory.
• Demonstrable knowledge of Windows Operating Systems and iOS.
• Demonstrable knowledge of the Microsoft Office suite of applications.
• Demonstrates a professional and friendly tone, maintaining faultless grammar.

Academic Qualifications and Certifications:

• High school certificate or equivalent qualification preferred.
• Technical Certification or equivalent in a relevant field desirable.

Required Experience:

• Demonstrated experience in a similar environment providing customer service.
• Demonstrated experience working with the Microsoft Office suite and related technologies, including databases.
• Demonstrated experience in a service management and operations role and service desk environment.
• Demonstrated experience working with help desk/ticketing software.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.