Pricing Analyst

Make an impact with NTT DATA
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Your day at NTT DATA

The Vendor Relations Specialist ensures client satisfaction by participating in the delivery of services that are aligned to the agreed service level agreements (SLA) and other contractual performance requirements. They require the ability to manage the coordinated delivery of service and manage compliance to agreed performance standards.

What you'll be doing

Key Roles and Responsibilities:

• Offers support by responding to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.
• Negotiate service level agreements with vendors that meet the needs of the business , its operations and the needs of the clients.
• Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process.
• Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery.
• Work closely with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements.
• Serve as the escalation point for vendor disputes., by agreeing points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA.
• Monitors and reviews service levels to ensure that suppliers are performing within contractual agreements and success targets; may also conduct vendor audits
• Support peers by regularly supplying training of vendor relationship skills.
• Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor.
• Participates in implementation of products and services from new or current vendors, ensuring smooth execution and on-time delivery.
• Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation.
• Work on strategic projects that identify, analyse and correct problems with cost and quality by alerting vendors to problems or discrepancies.

Knowledge, Skills and Attributes:

• Ability to establish strong relationships with internal stakeholders and external stakeholders
• Excellent written and verbal communication skills
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
• General knowledge of accounting, finance, marketing, and logistics
• Ability to work in high-pressure environments
• Ability to manage urgent and complex tasks simultaneously
• Excellent business acumen and commercial skills
• Passionate, strong initiative, self-driven with commitment to succeed
• Display excellent persuasion and influence ability
• Detailed, meticulous and highly organised
• Proactive in approach with excellent facilitation skills

Academic Qualifications and Certifications:

• Bachelor's degree in supply chain management, marketing, business administration, or a related field
• ITIL certification is preferable

Required Experience:

• Seasoned demonstrated contract / supplier management experience preferably in a multi-national environment
• Proven stakeholder engagement experience
• Seasoned demonstrated understanding of the contract lifecycle management
• Proven experience managing expectations when balancing alternatives against business and financial constraints

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.