Your opportunity
New Relic is looking for an experienced and motivated Collections Associate to join our multifaceted Collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

As a Collections Associate you'll balance between maintaining customer relationships and guaranteeing timely payments. You'll hone in on your outstanding communication and customer service skills, as well the ability to make tough judgment calls and use critical thinking.
What you'll do
  • Work with clients to help bring in overdue payments
  • Take actions to encourage timely invoice payments
  • Communicate with customers via phone or email regarding billing questions and outstanding invoices
  • Partner with our sales and support teams to research and respond to customer billing inquiries
  • Collaborate with sales and other departments to resolve billing issues
  • Review Weekly Aging Reports and collect customer payments in accordance with payment due dates
  • Assist with financial audits and other ad-hoc accounting projects as needed
This role requires
  • 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting
  • Able to multi-task and prioritize multiple projects and initiatives in a fast-paced environment
  • Effective problem-solving skills with minimal guidance
  • Experience with Salesforce and Excel
  • Proficiency with Gsuite and ERP software
  • Experience with business-to-business collections
  • Comfortable using customer ticketing systems
Is a Remote Job?
Hybrid (Remote with required office time)

New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to...

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