Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

ITスキルを身につけながら、ITで社会インフラを支えるグローバルな業務です。
キンドリルでは、私たちの日常生活を支えるシステムの構築・運用を行っています。
そのシステムが問題なく稼働するために、運用品質の維持・向上のための業務に従事頂きます。
人材育成に投資をする会社であり、IT業界未経験の方でもITスキルを身につけスキルアップをしながら業務を行うことが可能です。
  • システム障害、品質課題の会社横断的な要因分析
  • ITIL/SIAMなどをベースとしたサービスマネジメントのアセスメント、改善活動
  • サービスマネジメント領域のプロセス構築
  • プロジェクト風土のサーベイと分析、改善活動
【勤務環境】
  • リモートでの在宅勤務を中心に、ニーズに基づいて出社することがあります。
  • 裁量的な勤務が可能で、柔軟な働き方ができます。
【本ポジションの魅力】
  • 社会インフラを担うキンドリルにとって要である「品質」に関わる重要な業務です。
  • 人材育成に投資をする会社であり、IT業界未経験の方でも必要なスキルを身に着けながら業務を行えます。
  • リモート中心、裁量的な勤務により、ライフワークバランスを取りやすい職場環境です。

Kyndryl is engaged in system construction and delivery for our client companies.
We, Service Excellence department, are engaged in activities to maintain and improve delivery and project quality so that Kyndryl's construction and delivery projects can serve our clients without system incidents or project execution problems. As a member of the department, you will be responsible for the following tasks.

- Analyze Root Cause of system incidents and quality issues across company.

- Assess and improve Service Management process based on ITIL/SIAM.

- Construct Service Management process.

- Analyze and improve project culture survey result.

[Working environment]
- Mainly working from remote, but may come into the office based on needs.

- Flexible work style with discretionary work.

[Attractiveness of this position]

- This is an important job related to “quality,” which is a key element for Kyndryl, which is responsible for social infrastructure.
- As a company that invests in human resource development, even those with no experience in the IT industry can work while acquiring the necessary skills.
- Remote-centered, discretionary work environment

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
【求める人物像】
  • 新しい領域にも前向きにチャレンジができる方
  • 部門を超えて社内で幅広く会話・調整ができるコミュニケーション力をお持ちの方
【望ましいスキルと経験】
  • ITIL Foundation以上の資格（入社してから研修受講・資格取得も可能です）
  • 品質管理関係の業務経験（他業界での経験も歓迎です）
  • 5年程のプロジェクトマネジメントのご経験

[The ideal candidate]
- Able to take on challenges in new areas with a positive attitude
- Have good communication skills with the ability to talk and coordinate extensively within the company across departments


[Preferred Skills and Experience]

- ITIL Foundation or higher certification (training and certification can be obtained after joining Kyndryl)
- Experience in quality management related work (experience in other industries is also welcome)

- A minimum of 5 years of demonstrated experience in project management


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Is a Remote Job?
Hybrid (Remote with required office time)

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.  

We design, build, manage and modernize the mission-critical...

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