Account Manager

About
the Role:

Yardi
is seeking an Account Manager to provide expert service and support for a
portfolio of Insurance Division clients. In this role, you’ll manage various
aspects of software implementation, guide clients on Insurance Division
products and services, and offer solutions for policy and claims inquiries. You
will also resolve client-reported issues, conduct account performance audits,
and lead end-user training sessions. This position is ideal for a proactive and
detail-oriented professional who excels in client consulting, software support,
and relationship management.

What You’ll Do:

·

Manage
and execute product implementation for assigned clients, including end-user
training and collaboration with IT and Development for new releases

·

Advise
clients on best practices for Insurance Division products and provide ongoing
customer relationship management

·

Identify
and escalate client issues requiring advanced support, ensuring timely
resolution

·

Ensure
accurate data usage, troubleshoot technical issues, and maintain system
configurations for accurate monthly billing

·

Recommend
additional product offerings or system enhancements and collaborate with the
sales team to implement changes

·

Stay
current with industry trends and share relevant updates with clients

·

Perform
special projects and other duties as assigned

Who You Are:

·

Bachelor’s
degree or equivalent experience in the property management industry

·

Current
state specific Property & Casualty Insurance License

·

Two
(2) years of account management experience in property management or other
relevant industry, or two (2) years of experience as a business analyst

·

Proven
account management and customer relationship management skills

·

Project
management skills

·

Ability
to successfully collaborate with support teams to resolve a variety of issues
and requests

·

Excellent
written and verbal communication skills

·

Proficiency
in Microsoft Office Suite

·

Independent
sound decision making and problem-solving skills

·

Familiarity
with web browsing, online applications, and computer navigation

·

Proven
ability to work independently and collaboratively

·

Client-centered
commitment and focus

·

Ability
to meet critical deadlines and prioritize multiple tasks in a fast-paced
environment

Ideal
to Have:

·

Experience
using a customer relationship management (CRM) database system

Real Estate
runs on Yardi. About Us:

Yardi
pioneers the property tech industry by seamlessly blending 40 years of
tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products.

Discover
the Yardi Difference:

Yardi
is more than just a software company – we are dedicated to creating a positive
impact in our communities. Annually, Yardi extends philanthropic support to
organizations chosen by our employees. Our team has contributed to over 350
nonprofits globally, demonstrating our commitment to various causes and
communities.

Our
award-winning culture, consistently recognized by Glassdoor's prestigious
"Best Place to Work", fosters support, collaboration, and growth. We
prioritize your well-being with comprehensive benefits, including 100% paid
employee medical premiums, company profit-sharing plan, and flexible work
arrangements.

#TeamYardi #YardiCareers

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

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