Senior Business Analyst

Senior Business Analyst - Business Enablement Team

Locations: Pune, London, Berlin, Lisbon

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Us

SN Digital (SND) is a department of SN Technology which is the technology division of Springer Nature.  Our work touches upon all areas of the business ; this role is aligned with our Research division, where we are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe.

In SND there are about 400 of us in Berlin, Dordrecht, Heidelberg, Lisbon, London, New York, Madrid and Pune. We work in a collaborative, multi-disciplinary delivery teams, developing digital products that answer user problems and support business goals.

The work is interesting and meaningful.

Our culture is collaborative and friendly.

We encourage and support growth, both personal and professional.

This is a terrific opportunity for friendly, inquisitive people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive.

We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every member of our teams to contribute to our common goals while respecting each other's skills, knowledge and needs.

About the role

Authors whose research has been accepted by an Springer Nature journal, are asked to complete a number of tasks before their article can be published online, including collecting payment for an Open Access article, collecting the Publication licences and agreements for all research. These two areas are dependent on a number of factors, such as where the author has received funding, their institutional affiliations, and specific policies of our journals. 

Oasis is a programme of work that aims to support Authors through their payments and rights journey, by attempting to simplify and speed up the process so that authors can see their work published as soon as possible. Over the years,the programme has looked to create a unified platform for all journals, and support various business models so that authors, institutions and funders are supported.

We are looking for a Business Analyst to join the Business Enablement Team; this team is responsible for improving and developing our internal systems, supporting the business processes of numerous stakeholders within Springer Nature and enabling a constant enhancement in the service that Springer Nature can provide to its customers. 

The Pune-based Business Enablement team was formed more than a year ago and is now an established agile team, using a Kanban approach to software delivery. The team consists of 6 Developers, Tech Lead, User Experience Designer, QA, Project Manager, Front-End Developer and a BA who you will also be working with. 

You will be a key member for the team and have a significant amount of interface with stakeholders and the programme team. 

 

About You 

• You are able to quickly gain context of your product and user space and how it fits into the bigger picture of the programme landscape.

• You are proactive, self driven, make yourself useful, pull information and don't wait to be asked, seek advice when unsure.

• You like working in a collaborative team where there is collective responsibility for the product.

• You have a strong product mindset and are able to make decisions/help guide the team to collaborate on decisions when needed.

• You can demonstrate experience in working successfully with teams to deliver software in an agile manner. 

• You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.

• You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives. 

• You have proven experience in managing and resolving conflict with stakeholders.

• You can use available data to inform decisions, and build better products.

• You will have a strong focus on high-quality customer experience and sustainable solutions. 

• You proactively identify pain points and openly address any forms of gaps. 

• You can demonstrate the outstanding analytical ability to solve complex problems.

• Have experience working in a dynamic and collaborative environment. 

• You use your drive, creativity and initiative to move the team forward.

• You have experience in driving continuous improvement and innovation across teams.

• You can collaborate with multiple teams across different locations to deliver solutions.

• You are intellectually curious and motivated - constantly looking for more context. 

 

   

Responsibilities

• Work with stakeholders to understand our goals & vision, and identify business needs

• Orchestrate collaboration within the team and externally with business stakeholders

• Communicate to the development team how the requirements are aligned with the business needs and “big picture” goals and vision

• Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and the team during development

• Unearth the root cause(s) of pain points, and validate business opportunities and problems

• Prioritise competing demands and obtaining buy-in from stakeholders

• Map, analyse and validate information flows within a complex organisational setting

• Plan, organise and lead workshops that generate ideas and resolve problems

• Champion business analysis best practices and principles within the BA community 

• Challenge and influence decisions; focusing on customer and business value

• Monitoring, tracking and communicating progress and issues relating to the project as a whole

• Capturing information in teams Jira and ensuring they are kept up to date

 

What you will be doing

Within 3 Months, you will:

• Strengthen team ceremonies conducted regularly, adding value to the delivery process.


• Have an understanding of the team’s context in the broader programme and business.

• Have developed relationships with team members and core stakeholders.


• Be familiar with the technology stack and data landscape


• Can co-plan, organise and lead group sessions that generate ideas and resolve problems.


• Can unearth the root cause(s) of pain points and validate business opportunities and problems.

• Be an active participant of the Business Analyst communities.




Beyond 3 Months, you will:

• Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders.


• Build relationships with key providers and dependent teams.


• Be able to monitor, track and communicate progress, risks and issues to stakeholders.


• Be able to prioritise competing demands and obtain buy-in from stakeholders.


• Map, analyse and validate information flows and user journeys to and from the product/service digital estate.


• Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.


• Contribute to blameless post-mortems.


• Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problems


• Ensure scoped work aligns with programme and company vision

• Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.

• Understand our customers’ needs, both internal and external, and how your work affects their experience.

#LI-HD1