Your opportunity
The Technical Success Manager (TSM) will be responsible for the technical relationship with our customers in the Growth segment, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.
What you'll do
- Work with the Growth sales team to technically qualify deals - Running discoveries, demos, POVs, onboardings and increasing platform adoption of the customers.
- Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives.
- Conduct comprehensive business reviews to gain insights into our customers specific business problems and challenges, and effectively communicate how New Relic can address those issues.
- Successfully build relationships with the account team, partners, and customers in support of sales team objectives.
- Collaborate closely with the sales teams to understand customer behaviour, market trends and competitive landscape, providing actionable insights to inform sales tactics.
- Provide strategic consultancy to clients on leveraging technical solutions and identify upsell and cross-sell opportunities.
- Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
- Develop and deliver presentations, reports, and training sessions to clients and internal teams.
- Stay abreast of industry trends and best practices, continually enhancing technical knowledge and skills.
This role requires
- Excellent communication skills with the ability to convey complex findings to technical and non-technical stakeholders, particularly in the context of influencing sales strategies.
- Analytical and process-oriented mindset.
- Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
- Very comfortable presenter of technical and business material to both small and large audiences.
- Previous experience Sales Engineering, Support or DevOps Engineering role.
- English language plus proficiency in one European language such as Portuguese, Italian, German or French
Bonus points if you have
- Experience with Docker, Kubernetes and other modern cloud technologies
- Experience in systems administration: Windows, Linux
- Strong knowledge of current infrastructure and monitoring solutions and technologies.
- Strong hands-on experience in the cloud platform AWS, Azure and GCP certification is preferred
