Your opportunity
New Relic’s Enterprise Systems Engineering team is looking for a business savvy Senior Salesforce Service Cloud Developer to join us to help enhance and maintain applications on our Salesforce Lightning platform. You will be working with our amazing product, data and business operations teams to support high priority initiatives, as well as day-to-day operations. Working with many integrations with other SaaS applications and integration middleware, help keep New Relic on the cutting edge of Salesforce platform advances. 

We are looking for someone who can reflect New Relic’s core values in this work: being bold, passionate, connected, authentic, and accountable! Our business is rapidly scaling and committed to a SaaS-first approach for our systems, just as our market-leading digital intelligence tools have been built from the ground-up as cloud-only.
What you'll do
  • Perform customization and configuration of our Salesforce instance and for Service Cloud
  • Talk to end-users and operations leaders to understand requirements, challenge assumptions when appropriate, and translate those requirements into technical specifications,design and develop solutions, test and deploy them into the Production.
  • Build lightning platform and cross-platform integration solutions based on industry standards 
  • Support end-users in real-time with issues relating to Salesforce and supported applications.
  • Lead all aspects of 3rd party application use and support.
  • Provide technical guidance to junior team members on Salesforce best practices.
This role requires
  • Bachelor's Degree in Computer Science, Management Information Systems or the equivalent related experience
  • 6+ years of hands-on development in Salesforce development, including 5+ years in Service Cloud & Experience Cloud, from business requirements assessment to solutions as well as coordinating/leading solution design, development/configuration, and deployment using Salesforce Service Cloud features
  • 6+ years of Salesforce Development experience (Apex, Trigger, Lightning Web Components and SOQL/SOQL) with proven track record of successful project delivery.
  • Experience in developing customer-facing interfaces using HTML, CSS, JavaScript and UI frameworks within Lightning components.
  • Experience with Salesforce Omni Channel, Chat, Entitlements and Milestones.
  • Excellent systems integration experience with REST, Web Services APIs and third-party applications.
  • Experience automation process with Flows, Process Builder and Salesforce Sharing & Security model.
  • Strong understanding of object-oriented concepts, application design principles and design patterns.
  • Experience managing large data volumes, considering limits & performance tuning. 
  • Experience using effective methodologies (e.g. Agile, test-driven development) and continuous development tools (e.g. SFDX, GIT, Jenkins, Ant etc) 
  • Ability to work autonomously and organize your own time.
  • Excellent written and oral communication skills.
Bonus points if you have

  • Salesforce Platform Developer is required and Platform Developer II or Salesforce Service Cloud Certification are a plus

  • Experience with Salesforce Einstein (& for Services), Einstein CoPilot are a plus. 

Is a Remote Job?
Hybrid (Remote with required office time)

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